Digital Inclusion and Engagement: Digital by Default Briefing – 5th June 2013
Published: May 28th, 2013 |
With the public sector and their partners facing a challenging fiscal environment in which to operate, new ways must be found to deliver services which maintain quality customer service whilst pushing through efficiency savings. One key driver to achieve both of these aims is moving services online. With this in mind, Policy Knowledge are proud to present their Digital Inclusion and Engagement briefing, a forum for discussion and debate on the future challenges and solutions to moving services online whilst also delivering digital inclusion.
For many of us, having access to a computer and broadband internet is the norm. Many use their computers, laptops, tablets and mobile devices to purchase goods and services, whilst also engaging with several public sector services. However, many still face digital exclusion. Almost 1 in 3 homes in the UK do not have an internet connection meaning that these members of society are potentially missing out on saving over £500 a year by not shopping and paying bills online. Furthermore, 80% of government interactions are with the bottom 25% of society, and so digital exclusion is continuing to keep the cost of government high. Through moving services online the government have estimated that this will deliver up to £1.8bn efficiency savings each year. This key briefing will explore the government’s digital strategy, as well as the benefits and challenges to delivering more services online.
Furthermore, with the UK being named as the most ‘internet-based major economy’, this briefing will assess how the government can support SMEs to take advantage of the digital economy to promote economic growth and competitiveness in the UK.
Key issues to be discussed include:
- The challenges to becoming ‘digital by default’
- Digital inclusion with an ageing population
- Delivering services online securely
- The efficiency savings of moving services online
- Public engagement through IT
- Understanding the benefits of being online to life chances
- Delivering key services, such as healthcare, online
- Inspiring the nation to go online
- For full details of the briefing, please click here.
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