Getting the message across in Leeds

Published: Jul 22nd, 2013 | Author: Laura Simpson

In Leeds, Citizens Online are partnering with BT and Leeds City Council to run the Get IT Together Programme, a community development approach to digital inclusion. Vic Berry, Leeds Project Coordinator for the Get IT Together Project is responsible for delivering the programme in Leeds and has been working with a number of volunteers across the City to deliver basic IT training sessions to local residents.

The team have been running IT sessions in Burley Lodge Centre, a local Hindu temple and have attracted interest from local elders.

During the first session, learners were very enthusiastic and were keen to get started with the IT equipment. They had lots of questions about getting an internet browser up and running, and communication in the class became complicated as everyone wanted to be heard. This highlighted to the project staff how difficult it can be for people for whom English is not their first language. When web pages default to English it is quite easy to get into difficulty when you are clicking on links that you can’t understand.

Project staff were keen to ensure that language was not a barrier for learners so they sought help with translation from local community volunteers. Teaching and technical support was provided by Burley Lodge staff, Citizens Online Coordinator and newly recruited volunteer, Pauline who also led the sessions. The team are also working on a step-by-step translation guide that will assist their learners.

For further information and to book a place on a course in Leeds, please contact:

Vic Berry, Citizens Online Project Coordinator


Telephone:  07780 480968

Get IT Together in Leeds is supported by BT’s Better Future programe and Leeds City Council.

About BT’s Better Future programme

Better Future is BT’s commitment to use the power of communications to improve lives and ways of doing business – without it costing the earth. BT has set itself three goals to achieve by 2020 which will help it to grow sustainably, especially in new emerging markets. The goals focus on connecting people digitally (‘Connected Society’), using our skills and technology to help society support good causes (‘Improving Lives’), and ensuring BT makes a net positive contribution to the environment (‘Net Good’). They are rooted in what BT does best – bringing together our networks and technology with the expertise of our people to make a better world. Being a responsible and sustainable business leader is one of BT’s six strategic priorities for growth. For further information, visit


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