A new system change approach to Digital Inclusion

Published: Nov 18th, 2013 | Author: Laura Simpson

Citizens Online has been working with our associates at Trapeze Transformation to develop a new approach to digital inclusion. The starting point is to consider what outcomes we are seeking. Examples include people developing digital skills to gain employment, tenants applying for benefits online or a Council supporting more people to move to online communication channels.

We then seek to realise these outcomes by a process which examines the whole system. This leads to the development of an understanding of what changes are needed and a business case for change The process includes answering the following:

A local partnership approach to intelligence-based solutions is then developed. These questions and this approach are increasingly of interest in a world of digital by default and Universal Credit, Local Authorities and Housing Associations, JobCentre Plus, are being asked to do more with less and the support within communities to help this process is often patchy, poorly funded and not used smartly.

The approach can equally be applied to bigger questions like independent living and telemedicine.

For further information, please contact Gail Bradbrook.

 

 

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