Social Media Policy

The following is the Citizen Online’s social media and social networking policy. The absence of, or lack of explicit reference to a specific site does not limit the extent of the application of this policy.


Our social networking sites are intended to facilitate two-way communications between Citizens Online and our networks, partners, learners, peers and general public.

We may occasionally use some automation (such as tools that generate tweets from RSS feeds) but this will not dominate our social networking sites.

Our followers can expect approximately 1-5 posts per week.  This may vary, particularly if there is a series of major announcements (for example cancellations due to adverse weather conditions).

Our posts will cover some or all of the following:


If you follow Citizens Online we will not automatically follow you back. Please note, that being followed by Citizens Online does not imply endorsement of any kind.

Updating and monitoring

We will normally update and monitor our social networking accounts during office hours, Monday to Friday.

As the social media sites we use are external sites, we have no control over when they may be unavailable and we accept no responsibility for lack of service at any time.  It is impossible for us to review posts before they are visible to the public and therefore we cannot guarantee the accuracy, completeness or usefulness of any post.  Citizens Online is not responsible for the content of posts and a post expresses the views of its author, not necessarily the views of Citizens Online.

We will remove any posts which are false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy or which otherwise breach any law.

Citizens Online reserves the right to reveal the identity of a contributor (or any other pertinent information we have about them) in the event of a complaint or legal action arising from posts made to our sites.

We reserve the right to edit or remove posts without providing a reason.

Emails and IMs

We welcome feedback and ideas from all followers. However, we may not be able to reply individually to all the messages we receive via social media.

We do not use the IM chat function on Facebook, this is set at ‘offline’.

We read all emails and ensure that any emerging themes or helpful suggestions are passed to relevant people in Citizens Online.

We cannot answer questions or engage on issues that we deem to be inappropriate for this forum.


The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website. 

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