Our Portfolio

Over the years we have created innovative, cross-sector partnerships to promote digital inclusion and related issues such as e-learning, the uptake of e-government services, employability, job creation, community cohesion and social inclusion.

The table below highlights some of our partnerships and achievements over the past 10 years.

Citizens Online relevant work	Client	Date
Facilitating a workshop for key stakeholders in a Housing Association to understand the digital agenda and to formulate a digital strategy	Paragon Housing	September 2012
EU e-inclusion initiative support for pan European awards scheme and communications work with Key20 Media	European Commission	2012
Delivery and consultancy support on a commercial offering for housing associations	BT	2011
Consultancy on DI strategies	Glasgow Housing Association	2011
Consultancy to develop a DI CSR strategy	BT	2010
Focus group interviews on Virgin Media free broadband offering	e-Learning Foundation	2009
Support to develop bid to EC for inclusive e-Government EU partnership	MK Council	2009
Digital Inclusion Advisor work for local authorities	RIEP	Ongoing
Inclusive e-Government research, the EC context	DC10plus	2009
Procurement support for pan Wales Communities 2.0 programme	WAG	2008/9
EU e-inclusion initiative support for pan European awards scheme and communications work with Key20 Media	European Commission DG Information Society	2008/9
Keeping IT in the family - children as educators using informal comic based toolkit	Digital Birmingham/Becta	2008
Digital Exclusion Profiling of Vulnerable groups to assess the role of ICT in overcoming disadvantage. Wth NATCEN	DCLG	2008
A mapping and recommendation study of key strategic Partners in the FE and Skills sector and their influence on e-maturity and embedding ICT, with MRM Solutions and MirandaNet	Becta	2007
Investigating the potential of ICT to raise the attainment and aspirations of disadvantaged and disaffected young people. With LSE and e-Learning Foundation	Becta	2007
Digital strategy consultancy work	Swindon Borough Council	2007
Storyboards to promote intergenerational teaching of ICT skills, younger to older people	Microsoft / Digital Birmingham	2007, ongoing
Developing sustainable cost recovery approaches for the Investing in Communities’ Laptop Loan Scheme	Greater Cambridge Partnership	2007
Norfolk digital challenge bid, an inclusion and voluntary sector review	Norfolk County Council	2006
Inclusion Through Innovation, using technology to address exclusion, support to report development	Cabinet Office	2005
Everybody Online Hub, to disseminate and communicate digital inclusion thinking and activity throughout the social inclusion sector	Microsoftt	2005 - 2007
Accessible Access Channels - highly interactive workshops to create dialogue on customer centric service delivery	IDeA	2005
Home Computer Initiative tender management (tax exemptions for purchase of ICT for home use)	GLA / London Connects	2005
Communities@One concept bid: using ICT in 27 rural and disadvantaged communities	Welsh Assembly	2005, ongoing
Exclusion and e-Government, in partnership with IECRC, survey review of local delivery of online services and digital inclusion	IDEA	2005
Intel EU marketing group brainstorm and interactive workshop, looking at the ageing population as a market opportunity for product and market development	Intel	2004
Digital Equality, in house review of activity on the digital inclusion agenda	COL / BITC	2004
Community Connections (award scheme) in depth review of the scheme involving substantial qualitative & qualitative research	BT	2003 and 2005
Awards development: 3 separate small grants schemes aimed at community and schools ICT projects, instigation, project management and marketing	AOL, TalkTalk, Microsoft	2003, ongoing
London Internet Issues and Initiatives, examination of the impact on and use of the Internet by socially excluded groups in London	GLA, BT, LC, LDA, IECRC	2002
Digital Divide in a World City, review and recommendations for research and strategy development for London	GLA, LDA, LC, IECRC	2002
EverybodyOnline: our major delivery programme of 25 3 year long digital inclusion projects, sponsored by BT	BT	2002 - present
Corporate Social Responsibility in the IT Sector with IECRC: publication	Microsoft	2001