Case Studies

Internet class helps Jack get online

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Published: May 23rd, 2016 | Author: Laura Simpson

At a time when the UK is moving to ‘digital by default’, over 12 million people still lack basic digital skills¹. One Digital is a unique collaboration between six diverse organisations to create a sustainable and far reaching digital inclusion solution. Age UK, the Scottish Council of Voluntary Organisations, Citizens Online and Digital Unite with its partners Affinity Sutton and AbilityNet have joined forces to develop the One Digital programme which will recruit, train and support 1,400 Digital Champions nationwide.

One Digital is funded by £2 million from the Big Lottery Fund and will help around 9,500 people develop basic digital skills.

As part of the One Digital Programme, Citizens Online is working with Digital Highland, a local partnership of The Highland Council, Highlands and Islands Enterprise, SCVO and local organisations.

In Nairn, Badenoch & Strathspey we have been working closely with Adult Learning, Highlife Highland Youth Development, CAB, and Nairn Community Centre to run a Beginners Internet Group where one of our learners has had help to get online.

Introducing Jack

Jack McCall  

Age: 84

Location: Nairn Badenoch & Strathspey

Jack McCallJack, 84, is a volunteer at the Highlanders’ Regimental Museum, Fort George.  He had his first sessions at Fort George when he was very new to using an iPad and keen to learn. He enjoyed it so much he started attending the Digital Highland BIG (Beginners Internet Group) in Nairn which he has now been attending for over a year.

Jack initially wanted to be able to use his iPad Mini more effectively.  He is an ex-Drum Major and loves using the drumming apps.  Jack has learnt how to Skype, set up and use his email, manage his settings, download apps, save and share photos and most crucially save money.  Jack recently switched energy suppliers online, saving himself £256 a year.

Jack has made a lot of friends and travels down by bus from Inverness each week to attend.  He has grown in confidence using the iPad and is still keen to learn more each week. Jack is always delighted to attend DH BIG each week and has gained useful skills and many wonderful friends along the way.

Jack was able to attend The Generations Working Together award ceremony last year where he accepted the award on behalf of DH BIG Nairn for Best Intergeneration project.

Jack McCall said, “My confidence in using my IPad has increased since I started. Now if I want to do something new I usually try it at home by myself first then come to the session armed with questions.

Saving money by switching my energy supplier has been great. I will continue to look into options for saving money online, so will be checking other utility bills to see where I can save.

Getting online has also been a very social experience. I email and Skype my family on the Islands and use the calendar to keep track of my bowling events! I have also made some great friends during the sessions.”

Jack has been supported by Digital Champion Helen, who said,  “Jack has been an inspiration to us all and always has us smiling, with his wee stories when showing his much loved photographs”.

 Get Involved

Digital Highland is currently looking for new Digital Champion volunteers to support their work in the area. We are looking for friendly and enthusiastic people to help local learners to learn about the Internet and how to get online. Digital Champions don’t need to be IT experts, just have the enthusiasm to support others to learn. Full training and support will be provided.

If you are interested in volunteering for Digital Highland please contact:

Shona Munro, Digital Champion Manager


Telephone:  07827 240452

All of the information about One Digital is available at

¹Go ON UK 2015

Notes to editors

For further information, case studies and interviews please contact:

Katharine Teed – 07801 138383

Sara Guy – 020 3033 1430

Laura Simpson

Rebecca Stafford 

Lucy Pond

Mairead Comerford

Mike Clarke

About the One Digital Partners

AbilityNet (

AbilityNet is a charitable organisation that provides a range of products and services to help disabled people use digital technology at work, at home or in education.

One Digital will enable AbilityNet to expand their existing network of volunteers through standardising and enhancing their training and support so that up to 1,000 disabled people can receive free digital skills assistance in their own homes.

Affinity Sutton (

Affinity Sutton is one of the largest housing associations in England and has been a pioneer of the Digital Champion model in the social housing sector.

As part of One Digital Affinity Sutton will specifically focus on developing training tools to encourage young people (18 – 25 years old) to become Digital Champions and develop skills that will help them into work. These Digital Champions will harness the benefits of intergenerational learning helping 360 residents with getting online.

Age UK (

Age UK is the UK’s largest charity working with older people.

Their One Digital project will focus on two geographical areas, Oxfordshire and Leicestershire & Rutland that cover both urban and rural regions and represent a diverse range of communities. Led by each local Age UK the programme will formalise and standardise the role and support of Age UK’s Digital Champions in each area helping 2,000 older people to get online.

Citizens Online (

Citizens Online is a national charity that works in partnership with local councils, housing associations, job centres, corporates and the community and voluntary sector to tackle the issues of digital inclusion in a sustainable and scalable way.

For One Digital they will work with local partnerships in four target areas (Plymouth, The Scottish Highlands, Brighton and Gwynedd) on an innovative model called Digital Resilience. This model seeks to find holistic and sustainable approaches to digital champions by working in deep partnership and aligning to other outcomes such as employability and digital by default. Citizens Online will support 4000 end learners through 120 Digital Champions.


The Scottish Council for Voluntary Organisations (SCVO) is the membership organisation for Scotland’s charities, voluntary organisations and social enterprises.  A dedicated team is working across public, private and third sectors in Scotland to increase digital participation.

Their One Digital project will identify, develop and assess the contribution that frontline organisations in the third sector can make with delivering digital skills to the people most in need. They will test a cascade model of training and support across 250 charity and voluntary organisations to engage 750 Digital Champions and reach 2,000 beneficiaries.

Digital Unite ( /

Digital Unite is one of the UK’s leading providers of digital skills learning with a specialty in Digital Champion training and support.

For One Digital, Digital Unite will facilitate the Digital Champion infrastructure for each partner project using their existing online Digital Champions Network as the cornerstone. They will also provide overarching co-ordination and support across the programme to support delivery success. 

About the Big Lottery Fund

The Big Lottery Fund supports the aspirations of people who want to make life better for their communities across the UK. It is responsible for giving out 40% of the money raised by the National Lottery and invests over £650 million a year in projects big and small in health, education, environment and charitable purposes.

Since June 2004 it has awarded over £8 billion to projects that change the lives of millions of people. Every year it funds 13,000 small local projects tackling big social problems like poor mental health and homelessness.

Digital Gwynedd

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