Inclusive Public Services Award

• Centre of Registers and Information Systems (Estonia)
Using integrated and real time technology, the e-Notary system has improved the quality, speed and security of access to the registers and infosystems within the Ministry of Justice. Customer service has improved as processing time for legal matters such a Land Registry transactions has reduced by up to 60%.

• e-Hungary Project (Hungary)
The e-Hungary Project supports disadvantaged people and isolated rural communities to use Government e-Services through the provision of IT access points and an eCounsellor network. Trained local processionals provide a personalised service to citizens, encouraging them to engage with eGovernance.

• Mid-West Regional Authority (Ireland)
The CitizenFirst project, part of a pan-European partnership, encourages increased citizen and community participation with local and public bodies through ICT awareness training and the installation of Public Internet Access Points.

• Significan’t (United Kingdom)
Significant (Sign If I Can’t) is a social enterprise that uses innovative SignVideo technology through a unique Video Call Centre to provide immediate and real time access for deaf people.