Digital Champions are people who help to support the process of digital inclusion. This is generally considered at a very practical level — that of showing a person how to do something online, in a way that helps them increase their skills and confidence. The term digital champion has also been used for a leadership function (with the most famous digital… Continue Reading A Strategic Approach to Digital Champions
The context: 4.8 million people over the age of 55 are not online The Digital Brighton & Hove project provides innovative solutions and services for digitally excluded people across the city. Through cross-sector partnership work, they’re building a network of trained Digital Champions in local communities to support service users, staff and volunteers with their digital transformation… Continue Reading 88 year-old Sylvie gets online in Brighton & Hove
As the dust settles after the launch of the new Essential Digital Skills Framework, I’m reflecting on the subtle shifts and changes in the language that we use around digital learning in our society and how we can take forwards this vital piece of work across the UK. Language matters There was much debate around the… Continue Reading Essential Digital Skills – Language and Leadership
At Citizens Online, we use the term ‘Digital Champion’ to refer to people who help others understand the benefits of using the internet and can show them how to do simple things online. We believe Digital Champions can make a huge difference to people’s lives. We advocate for the use of different types of Digital… Continue Reading Case Study: Volunteer Digital Champion
You may have watched the video we produced on digital accessibility in 2015 for Global Accessibility Awareness Day. This laid out some key principles and tips for designing digital products such as websites for maximum accessibility. We’re still very proud of the video and the research that went into it, but things move on quickly… Continue Reading 11 recommended resources for understanding digital accessibility
In with the new We needed a new website! Everybody at Citizens Online agreed. The previous version had served us well but it had become over-grown and harder to use and navigate over the years. Additionally, our old logo felt tired and out-dated, and we wanted a fresh image and to feel confidence in our… Continue Reading The Citizens Online website redesign
Social housing providers include Housing Associations, Registered Social Landlords and Local Authority Housing Teams and all need to consider the role of digital inclusion and skills (pdf) in the services they provide. Whilst almost half of those who are digitally excluded live in social housing, digital inclusion potentially gives tenants more choice and control and… Continue Reading Our Partnerships with Housing Providers
We’re working with a consortium of housing providers across Kent, to enable residents to use the internet and develop their digital skills. The consortium includes Town & Country Housing Group, Orbit, West Kent Housing Association and Golding Homes. The work is being part-funded by the Big Lottery Fund as part of a programme of work called One Digital.
The overall aim of the new partnership is to improve tenants’ basic digital skills, and their confidence to access online opportunities and services. Almost half of those who are digitally excluded live in social housing. Digital inclusion can give tenants more choice and control, and better access to lower-cost, improved services.
The new partnership will begin with a research and partnership development project within Kent, focused on digital exclusion issues within the social housing sector. We’ll produce a detailed evidence base of the digital exclusion issues, focusing on some key areas, leading to an action plan for tackling these issues. Continue Reading New digital inclusion partnership in Kent!