Citizens Online is delighted to announce that its project, Digital Gwynedd, has supported the Welsh translation of an accredited training course to better help frontline staff in Wales support customers with digital skills.
The course, ‘Using your role to help customers get online’ explores how frontline members of staff can identify a person’s digital skill requirement, and then teaches light touch ways of engaging them in digital participation.
As a member of the Digital Champions Network, Digital Gwynedd facilitated the Welsh translation of the course with Digital Unite and with funding
from Digital Communities Wales and Gwynedd Council. Continue Reading New bilingual e-learning course helps people get online
At Citizens Online, we use the term ‘Digital Champion’ to refer to people who help others understand the benefits of using the internet and can show them how to do simple things online. We believe Digital Champions can make a huge difference to people’s lives.
Peter Greenfield has been volunteering on the Digital Brighton & Hove project since October 2016 on an ad hoc basis.
With over 40 years’ experience working in IT in technical and management roles, Peter was keen to start doing some volunteering as he reached retirement. As a Volunteer Digital Champion, he assists older people using smart phones and tablets, while also providing occasional help with Windows or Apple Laptops or PCs. Continue Reading Case Study: Volunteer Digital Champion
We’ve been looking at the whole area of accessibility: what it means, who it’s for, how designers and managers can ensure their products are accessible, and what the latest trends are. There’s a mountain of great content out there on accessibility, from engaging introductions for a general audience, to technical debates between the experts at the sharp end of coding and advocating for maximum accessibility.
So this post is just a small selection of some of the resources we have found useful to learn from as we work — and we hope you will find them helpful too. Continue Reading 11 recommended resources for understanding digital accessibility
This website and our social media accounts have been updated to reinforce our identity as digital inclusion experts, and to help us communicate more confidently about what we do and why we do it.
This blog post introduces the new site to the world, and explains some of the design and technical decisions we made. It has been quite a long process but now we are ready to launch! Continue Reading The Citizens Online website redesign