County council joins forces with charity Citizens Online to tackle digital exclusion

A digital champion supports an older person to use their tablet device.

Around 133,000 people in Surrey can’t communicate, access content, complete a transaction, solve a problem or remain safe online, according to the Office for National Statistics.
To combat this, Citizens Online has teamed up with Surrey County Council to support residents lacking digital skills. Continue Reading County council joins forces with charity Citizens Online to tackle digital exclusion

Bob shares his love of nature online

Brighton resident Bob has been attending the Digital Brighton & Hove Gadget Workshops held at Hazelholt, with his dog, Rebus. The residents really look forward to their visits and Rebus is a firm favourite at these events.
His first question for the Digital Brighton & Hove team was how he can share this interest in nature with a wider audience. The team helped him by showing him how to post his videos and pictures using social media; using Facebook and YouTube. Continue Reading Bob shares his love of nature online

Carwyn gets online, and back to work

Carwyn Jones recently attended one of the Digital Drop In Sessions in the Porthmadog area looking for support. During the drop-in sessions Carwyn was helped by Rachel Martin, a Digital Champion with the Digital Gwynedd scheme, to set-up a new email address, organise his online job searches and completing benefit applications. After attending the sessions for three weeks he secured a new job in a local shop. Continue Reading Carwyn gets online, and back to work

Digital By Default, Lonely By Design

Here’s an opinion — the Digital by Default agenda is contributing to a loneliness crisis in the UK, and digital inclusion is not the remedy for loneliness that I would love it to be.

The often-stated reasons to become Digital By Default are that services can be delivered more efficiently online and cost less to run, acknowledging also that more and more customers now demand an online service — it’s what people want.

But cheaper transactions come at a social cost. They may be more efficient for a service to deliver, but are they good for our very human need for connection? Continue Reading Digital By Default, Lonely By Design

Research and more support to build Dorset’s basic digital skills

Mike Watson helps Mary Witt get online at Dorchester library

Citizens Online is rolling out its award winning Switch approach to understand digital inclusion in Dorset better and make sure sufficient support is available to those who need it.
Cllr Andrew Parry, Dorset County Council’s cabinet member for skills, said: “The Routes to Inclusion programme has already achieved much; now we want to reach even more of our residents and enable them to get the best from the digital connectivity that is now available across Dorset.” Continue Reading Research and more support to build Dorset’s basic digital skills

Citizens Online publish Digital Inclusion report on Kent Social Housing

137,000 people aged 16 or over in Kent (nearly 10% of the population) have never used the Internet, or last used it over three months ago. Citizens Online was appointed by a consortium of social housing providers in Kent to research digital inclusion challenges and report recommendation to address them.
During the research, Citizens Online engaged with over 50 organisations involved with digital inclusion work in the three focus areas. Continue Reading Citizens Online publish Digital Inclusion report on Kent Social Housing