National award for Digital Gwynedd volunteer

Martin Hunt who has won a Wales-wide aware for his work as a Gwynedd Digital Champion.

Citizens Online is delighted to announce that a volunteer from its Digital Gwynedd project, has won the ‘Digital Volunteer’ category at the Wales Volunteer of the Year Awards 2018.

Martin Hunt, from Aberdesach, won the award for his role as a Digital Champion. He supports the local community to get online at free drop in sessions held every Friday at Penygroes Library. Continue Reading National award for Digital Gwynedd volunteer

New bilingual e-learning course helps people get online

Citizens Online is delighted to announce that its project, Digital Gwynedd, has supported the Welsh translation of an accredited training course to better help frontline staff in Wales support customers with digital skills.

The course, ‘Using your role to help customers get online’ explores how frontline members of staff can identify a person’s digital skill requirement, and then teaches light touch ways of engaging them in digital participation.
As a member of the Digital Champions Network, Digital Gwynedd facilitated the Welsh translation of the course with Digital Unite and with funding
from Digital Communities Wales and Gwynedd Council. Continue Reading New bilingual e-learning course helps people get online

Case Study: Volunteer Digital Champion

At Citizens Online, we use the term ‘Digital Champion’ to refer to people who help others understand the benefits of using the internet and can show them how to do simple things online. We believe Digital Champions can make a huge difference to people’s lives.
Peter Greenfield has been volunteering on the Digital Brighton & Hove project since October 2016 on an ad hoc basis.

With over 40 years’ experience working in IT in technical and management roles, Peter was keen to start doing some volunteering as he reached retirement. As a Volunteer Digital Champion, he assists older people using smart phones and tablets, while also providing occasional help with Windows or Apple Laptops or PCs. Continue Reading Case Study: Volunteer Digital Champion

11 recommended resources for understanding digital accessibility

We’ve been looking at the whole area of accessibility: what it means, who it’s for, how designers and managers can ensure their products are accessible, and what the latest trends are. There’s a mountain of great content out there on accessibility, from engaging introductions for a general audience, to technical debates between the experts at the sharp end of coding and advocating for maximum accessibility.

So this post is just a small selection of some of the resources we have found useful to learn from as we work — and we hope you will find them helpful too. Continue Reading 11 recommended resources for understanding digital accessibility

The Citizens Online website redesign

This website and our social media accounts have been updated to reinforce our identity as digital inclusion experts, and to help us communicate more confidently about what we do and why we do it.

This blog post introduces the new site to the world, and explains some of the design and technical decisions we made. It has been quite a long process but now we are ready to launch! Continue Reading The Citizens Online website redesign

Our Partnerships with Housing Providers

A row of brown-brick houses, with bay windows, and small bushes in front along a pavement.

Citizens Online have experience and expertise in guiding social housing providers to develop strategies and action plans for digital inclusion. We have worked with: Glasgow Housing Association, Clarion Housing Group, Paragon and Sanctuary Housing, Plymouth Community, North Hertfordshire, Staffordshire Rural Homes, and Viridian.

Frontline housing association staff can act as Digital Champions, showing residents how they can find what they need online. Staff can also signpost to other sources of support, access and training for digital skills. Continue Reading Our Partnerships with Housing Providers

New digital inclusion partnership in Kent!

A man standing at the front a room full of people, gesturing with both arms. He is stood in front of a presentation slide titled "Activity highlights: Communications and outreach"

We’re working with a consortium of housing providers across Kent, to enable residents to use the internet and develop their digital skills.

The consortium includes Town & Country Housing Group, Orbit, West Kent Housing Association and Golding Homes. The work is being part-funded by the Big Lottery Fund as part of a programme of work called One Digital.

The overall aim of the new partnership is to improve tenants’ basic digital skills, and their confidence to access online opportunities and services. Almost half of those who are digitally excluded live in social housing. Continue Reading New digital inclusion partnership in Kent!

Case Study: Professional Digital Champion

Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table

Rachel Martin has been working as a professional Digital Champion for Citizens Online as part of the Digital Gwynedd project since July 2017. She says, “It’s really satisfying getting [isolated people] on Skype and email, then seeing them later on attaching photos to their emails without thinking about it.” Continue Reading Case Study: Professional Digital Champion

Digital Brighton and Hove

Four people smiling in front of banner with visible text "more online"

Launched in 2015, Digital Brighton & Hove is one of our flagship projects and a great example of our Switch approach in practice.

The project provides innovative solutions and services for digitally excluded people, and work to support staff and volunteers in other organisations with their digital transformation journeys. Continue Reading Digital Brighton and Hove