Bob shares his love of nature online

Brighton resident Bob has been attending the Digital Brighton & Hove Gadget Workshops held at Hazelholt, with his dog, Rebus. The residents really look forward to their visits and Rebus is a firm favourite at these events.
His first question for the Digital Brighton & Hove team was how he can share this interest in nature with a wider audience. The team helped him by showing him how to post his videos and pictures using social media; using Facebook and YouTube. Continue Reading Bob shares his love of nature online

Carwyn gets online, and back to work

Carwyn Jones recently attended one of the Digital Drop In Sessions in the Porthmadog area looking for support. During the drop-in sessions Carwyn was helped by Rachel Martin, a Digital Champion with the Digital Gwynedd scheme, to set-up a new email address, organise his online job searches and completing benefit applications. After attending the sessions for three weeks he secured a new job in a local shop. Continue Reading Carwyn gets online, and back to work

Digital By Default, Lonely By Design

Here’s an opinion — the Digital by Default agenda is contributing to a loneliness crisis in the UK, and digital inclusion is not the remedy for loneliness that I would love it to be.

The often-stated reasons to become Digital By Default are that services can be delivered more efficiently online and cost less to run, acknowledging also that more and more customers now demand an online service — it’s what people want.

But cheaper transactions come at a social cost. They may be more efficient for a service to deliver, but are they good for our very human need for connection? Continue Reading Digital By Default, Lonely By Design

Research and more support to build Dorset’s basic digital skills

Mike Watson helps Mary Witt get online at Dorchester library

Citizens Online is rolling out its award winning Switch approach to understand digital inclusion in Dorset better and make sure sufficient support is available to those who need it.
Cllr Andrew Parry, Dorset County Council’s cabinet member for skills, said: “The Routes to Inclusion programme has already achieved much; now we want to reach even more of our residents and enable them to get the best from the digital connectivity that is now available across Dorset.” Continue Reading Research and more support to build Dorset’s basic digital skills

Citizens Online publish Digital Inclusion report on Kent Social Housing

137,000 people aged 16 or over in Kent (nearly 10% of the population) have never used the Internet, or last used it over three months ago. Citizens Online was appointed by a consortium of social housing providers in Kent to research digital inclusion challenges and report recommendation to address them.
During the research, Citizens Online engaged with over 50 organisations involved with digital inclusion work in the three focus areas. Continue Reading Citizens Online publish Digital Inclusion report on Kent Social Housing

88 year-old Sylvie gets online in Brighton & Hove

Photo of Josie and Sylvie

Sylvie is 88 years old and has lived in a Seniors Housing scheme in Hollingdean, Brighton, for a number of years. A keen IT learner and crochet enthusiast, she has been making the most of the monthly digital gadget drop-ins run by our community Digital Champion, Josie Jeffery, for the past six months. Continue Reading 88 year-old Sylvie gets online in Brighton & Hove

National award for Digital Gwynedd volunteer

Martin Hunt who has won a Wales-wide aware for his work as a Gwynedd Digital Champion.

Citizens Online is delighted to announce that a volunteer from its Digital Gwynedd project, has won the ‘Digital Volunteer’ category at the Wales Volunteer of the Year Awards 2018.

Martin Hunt, from Aberdesach, won the award for his role as a Digital Champion. He supports the local community to get online at free drop in sessions held every Friday at Penygroes Library. Continue Reading National award for Digital Gwynedd volunteer

New bilingual e-learning course helps people get online

Citizens Online is delighted to announce that its project, Digital Gwynedd, has supported the Welsh translation of an accredited training course to better help frontline staff in Wales support customers with digital skills.

The course, ‘Using your role to help customers get online’ explores how frontline members of staff can identify a person’s digital skill requirement, and then teaches light touch ways of engaging them in digital participation.
As a member of the Digital Champions Network, Digital Gwynedd facilitated the Welsh translation of the course with Digital Unite and with funding
from Digital Communities Wales and Gwynedd Council. Continue Reading New bilingual e-learning course helps people get online