Case Study: Volunteer Digital Champion

Peter standing with banner reading "Celebrating volunteering in Brighton & Hove"

At Citizens Online, we use the term ‘Digital Champion’ to refer to people who help others understand the benefits of using the internet and can show them how to do simple things online. We believe Digital Champions can make a huge difference to people’s lives.
Peter Greenfield has been volunteering on the Digital Brighton & Hove project since October 2016 on an ad hoc basis.

With over 40 years’ experience working in IT in technical and management roles, Peter was keen to start doing some volunteering as he reached retirement. As a Volunteer Digital Champion, he assists older people using smart phones and tablets, while also providing occasional help with Windows or Apple Laptops or PCs. Continue Reading Case Study: Volunteer Digital Champion

Our Partnerships with Housing Providers

A row of brown-brick houses, with bay windows, and small bushes in front along a pavement.

Citizens Online have experience and expertise in guiding social housing providers to develop strategies and action plans for digital inclusion. We have worked with: Glasgow Housing Association, Clarion Housing Group, Paragon and Sanctuary Housing, Plymouth Community, North Hertfordshire, Staffordshire Rural Homes, and Viridian.

Frontline housing association staff can act as Digital Champions, showing residents how they can find what they need online. Staff can also signpost to other sources of support, access and training for digital skills. Continue Reading Our Partnerships with Housing Providers

Case Study: Professional Digital Champion

Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table

Rachel Martin has been working as a professional Digital Champion for Citizens Online as part of the Digital Gwynedd project since July 2017. She says, “It’s really satisfying getting [isolated people] on Skype and email, then seeing them later on attaching photos to their emails without thinking about it.” Continue Reading Case Study: Professional Digital Champion

Digital Brighton and Hove

Four people smiling in front of banner with visible text "more online"

Launched in 2015, Digital Brighton & Hove is one of our flagship projects and a great example of our Switch approach in practice.

The project provides innovative solutions and services for digitally excluded people, and work to support staff and volunteers in other organisations with their digital transformation journeys. Continue Reading Digital Brighton and Hove

Digital Gwynedd

Photo of 11 men and 5 women of various ages in suits in front of Digital Gwynedd banner reading "explore more online"

Citizens Online has been working in Gwynedd since 2011. Digital Gwynedd has developed significantly over this time and today our hugely successful project and the value of the work has been recognised by both Gwynedd Council, who have provided match funding and an award nomination and runner up prize in the WCVA 2018 Third Sector Awards.

Digital Gwynedd is one of our flagship projects, and really shows what our Switch model can achieve. Continue Reading Digital Gwynedd

Our Partnerships with Local Authorities

photo of a laptop on a table showing the word 'inclusion'

The pressure to save money is acute for Local Authorities. Citizens Online has extensive experience in developing localised, cross‐sector partnerships to ensure sustainable digital inclusion provision. Our experience suggests that digital inclusion needs to be embedded into service provision.

Local Authorities have much to gain from a joined‐up, partnership‐based approach to digitally‐enabled citizens. Continue Reading Our Partnerships with Local Authorities

Our Partnerships with Businesses

Partners in the Get IT Together Project in Leeds

Citizens Online has partnered with businesses since our early days, when Microsoft sponsored us to produce a report on Corporate Social Responsibility in the IT sector. We began a long‐standing partnership with BT in 2002 to tackle the growing inequalities around internet use. That partnership has led to in‐depth support for over 50 communities. Businesses can have an important role in promoting digital inclusion and skills. Continue Reading Our Partnerships with Businesses