Carwyn gets online, and back to work

Carwyn Jones recently attended one of the Digital Drop In Sessions in the Porthmadog area looking for support. During the drop-in sessions Carwyn was helped by Rachel Martin, a Digital Champion with the Digital Gwynedd scheme, to set-up a new email address, organise his online job searches and completing benefit applications. After attending the sessions for three weeks he secured a new job in a local shop. Continue Reading Carwyn gets online, and back to work

88 year-old Sylvie gets online in Brighton & Hove

Photo of Josie and Sylvie

Sylvie is 88 years old and has lived in a Seniors Housing scheme in Hollingdean, Brighton, for a number of years. A keen IT learner and crochet enthusiast, she has been making the most of the monthly digital gadget drop-ins run by our community Digital Champion, Josie Jeffery, for the past six months. Continue Reading 88 year-old Sylvie gets online in Brighton & Hove

National award for Digital Gwynedd volunteer

Martin Hunt who has won a Wales-wide aware for his work as a Gwynedd Digital Champion.

Citizens Online is delighted to announce that a volunteer from its Digital Gwynedd project, has won the ‘Digital Volunteer’ category at the Wales Volunteer of the Year Awards 2018.

Martin Hunt, from Aberdesach, won the award for his role as a Digital Champion. He supports the local community to get online at free drop in sessions held every Friday at Penygroes Library. Continue Reading National award for Digital Gwynedd volunteer

New bilingual e-learning course helps people get online

Citizens Online is delighted to announce that its project, Digital Gwynedd, has supported the Welsh translation of an accredited training course to better help frontline staff in Wales support customers with digital skills.

The course, ‘Using your role to help customers get online’ explores how frontline members of staff can identify a person’s digital skill requirement, and then teaches light touch ways of engaging them in digital participation.
As a member of the Digital Champions Network, Digital Gwynedd facilitated the Welsh translation of the course with Digital Unite and with funding
from Digital Communities Wales and Gwynedd Council. Continue Reading New bilingual e-learning course helps people get online

Case Study: Volunteer Digital Champion

Peter standing with banner reading "Celebrating volunteering in Brighton & Hove"

At Citizens Online, we use the term ‘Digital Champion’ to refer to people who help others understand the benefits of using the internet and can show them how to do simple things online. We believe Digital Champions can make a huge difference to people’s lives.
Peter Greenfield has been volunteering on the Digital Brighton & Hove project since October 2016 on an ad hoc basis.

With over 40 years’ experience working in IT in technical and management roles, Peter was keen to start doing some volunteering as he reached retirement. As a Volunteer Digital Champion, he assists older people using smart phones and tablets, while also providing occasional help with Windows or Apple Laptops or PCs. Continue Reading Case Study: Volunteer Digital Champion

Case Study: Professional Digital Champion

Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table

Rachel Martin has been working as a professional Digital Champion for Citizens Online as part of the Digital Gwynedd project since July 2017. She says, “It’s really satisfying getting [isolated people] on Skype and email, then seeing them later on attaching photos to their emails without thinking about it.” Continue Reading Case Study: Professional Digital Champion