Assisted Digital Manager

We’re working with Conduent, who are designing and implementing a new self-service payment system for the Dartford-Thurrock Crossing. Conduent understand that many people using the crossing are digitally excluded and are keen to ensure that the payment options for crossing users are inclusive and accessible to all.

We’re looking for an experienced practitioner to design an assisted digital strategy and digital inclusion action plan for the project. You will work closely with the Conduent and HCL user experience / product development teams to ensure that digital inclusion is embedded into the payment solutions, acting as the subject matter expert (SME) for Assisted Digital and Digital Inclusion.

Please see the Job Description PDF linked below for fuller information including salary, contract duration and hours.

The closing date for applications is Thursday 24th June 2021 at midnight.

Download Job Description as PDF

Job Details and How to Apply

If you have further questions about the role, please email loading... or call 0808 196 5883 to leave a voicemail and we will get back to you.

Community Digital Champion (Digital Brighton & Hove)

Digital Brighton & Hove is a cross-sector partnership that brings together over 350 organisations tackling digital exclusion across the city. Started in 2015 as a stand-alone piece of research on digital exclusion, DBH is currently supporting the city’s Covid19 Recovery Programme, assisting vulnerable people through digital inclusion activity.

The Recovery Programme focuses on coordinating and delivering the provision of digital skills support to vulnerable people who lack the skills and confidence to use digital, as well as helping local organisations source and distribute digital technology and connectivity to those without it.

The Community Digital Champion (CDC) will help local residents who are most at risk of digital exclusion get online by providing general advice and personalised digital skills support. The role is home-based initially, with regular contact with clients and colleagues via video calls. We expect the role to involve travel within Brighton & Hove to engage face-to-face with clients when Covid19 restrictions allow. You’ll be supported in your role by the Programme Director and the Citizens Online team.

The post-holder will work alongside our Digital Champion Coordinator. You’ll have a good knowledge of digital skills, but first and foremost you’ll be passionate about helping others — you’ll need to have excellent people skills and be comfortable working with people from diverse backgrounds. You will also be enthusiastic about digital technology and the benefits it can bring to society.

Many new learners will be vulnerable people who may have never used a device or connected to the internet, so patience, empathy and excellent communication skills are essential for this role (in fact they’re more important than your technology skills).

Please see the Job Description PDF linked below for fuller information including salary, contract duration and hours.

The closing date for applications is 10:00am on Monday 28th June 2021.

Download Job Description as PDF

Job Details and How to Apply

If you have further questions about the role, please email loading... or call 0808 196 5883 to leave a voicemail and we will get back to you.

Volunteering

We’re not currently recruiting any more volunteer Digital Champions.