Face-to-face meetings aren’t possible at the moment, but we can still support people with low or no digital skills, including those of us most at risk from Covid-19.
We are currently running a series of online events every Thursday at 11am. Please register using Eventbrite to receive access through Zoom call details. These events are open to anyone with an interest in digital inclusion.
4th June: Privacy, security, and safeguarding (online discussion)
Register to access Zoom details for our session on Thursday 4th June at 11am, discussing how we can help people to understand and learn about online privacy and security. We will also be exploring the safeguarding arrangements needed when providing remote digital skills support. The session will include plenty of time for our regular weekly Q&A on supporting people’s digital skills during the pandemic.
28th May: The 2020 Consumer Digital Index (online discussion)
Alexander Caceres from Lloyds Bank’s Responsible Transformation team joined us to provide an introduction to the 2020 Consumer Digital Index (CDI). We offered some reflections on how we at Citizens Online have used data from previous editions of the CDI to help organisations understand digital exclusion. The session also includes discussion of digital exclusion and helping people with low or no digital skills during the pandemic.
21st May: Global Accessibility Awareness Day (online discussion)
As part of Global Accessibility Awareness day, we ran a 1 hour introduction to digital accessibility. This video covers 15 tips and some key resources to make sure your digital services do not exclude disabled people.
14th May: People with English as an additional language (online discussion)
Register to access Zoom details for our session on supporting people with English as an additional language to improve their digital skills during the pandemic
12th May: Remote Control – digital help in a time of social distancing (online discussion)
We presented at Local Gov Camp on Tuesday 12th May on the topic of how to provide digital skills support in a time of social distancing. Watch the video below, and learn more via the Local Gov Camp website.
11th May: Mapping Coronavirus Risk (online discussion)
We presented at Local Gov Camp from 3.15-4pm on Monday 11th May on the topic of mapping coronavirus and digital exclusion risk. A recording is below, further details about the conference can be found on the Local Gov Camp website.
7th May: Local authorities (online discussion)
A video of our session on how local authorities are supporting people with digital skills during the pandemic has been uploaded to our YouTube Channel, and is embedded below.
30th April: Remote digital skills support and accessibility basics with AbilityNet (online discussion)
On Thursday 30th April we discussed how we can support Digital Champions to enable them to help others, including those of us who are most at risk from Covid-19. We were joined by Chris Grant from AbilityNet. Watch a video recording of the 45 minute session below or on our YouTube Channel:
Established in 1998, AbilityNet’s mission is a digital world accessible to all. Their free services empower disabled and older people by enabling them to adapt technology to their specific needs.
Chris Grant from AbilityNet talked about:
- Their My Computer My Way resource and online Factsheets
- Digital accessibility – and how to change accessibility settings
- What they are doing during the pandemic, with a network of over 300 DBS-checked volunteers providing remote support with adapting technology to meet specific needs
The Questions and Answers, and pointers to resources are included in the video recording.
23rd April: Supporting people with digital skills during the pandemic – with Digital Unite (online discussion)
You can watch a video of our session with Digital Unite on our YouTube channel or below:
16th April: Remote digital skills support – with Diversity and Ability (online discussion)
You can watch a video recording of the remote digital skills session – including the Q&A – below or at the link.
Diversity and Ability (www.diversityandability.com) also have a further video on Using Zoom to communicate, collaborate, teach, and support, and a huge list of resources, reviews and guides, all for free on their site.
9th April: How can I support people’s digital skills during the pandemic?
Our first session in this series was held on the 9th April – but sadly we did not record it. We have now covered the content again in the other sessions, however.
About Citizens Online and our current series of online sessions
At Citizens Online, we help organisations ensure the switch to online doesn’t exclude people. We’re a digital inclusion charity with 20 years experience.
We know that people who are most at risk for Covid-19 are also most likely to be digitally excluded: people who are older and/or disabled people are less likely to be online, they are also less likely to have devices to access the internet, and they are also more likely to have low digital skills or no digital capability at all.
But we’ve also seen a huge number of support initiatives emerge.
And we know that Digital Champions who were working in libraries and other support locations are no longer able to – but are probably desperate to put their skills and experience to good use at this time.
Please join us via Zoom on Thursdays at 11am to discuss how we can best support people to improve their digital skills so they can access essential services and stay connected with friends and family during the pandemic.