We recently ran a series of online events to support organisations to help people with low or no digital skills. This was in response to Covid-19 as face to face support was not possible durning this time. You can listen back to the sessions on the links below.

Upcoming events

We are planning more online events during August 2020. Topics we will cover include: the Connecting Scotland initative, Mhor Collective, mutual aid networks, and much more. Details to register for events will be posted on this page – you can also follow us on Eventbrite for updates.

12 August: York Digital Inclusion Workshop, 10am-1pm

We’re hosting an online Digital Inclusion Workshop in partnership with City of York Council and York Libraries. We’re inviting organisations in York who are concerned about residents who lack digital skills to join us to find solutions to tackle digital exclusion in the City.

Please register using this link: https://www.eventbrite.com/e/york-digital-inclusion-interactive-workshop-tickets-113463159364


Past events

18th June: What is a Digital Equality Impact Assessment (online discussion)

In this session we discussed the Digital Equalities Impact Assessment we recently conduced for Public Health England regarding population screening programmes. We covered our findings, recommendations, and process. There’s also a few questions and answers, and signposting to information and resources that can be used to support people’s digital skills around health, during the pandemic.

11th June: Digital Inclusion and health inequalities (online discussion)

What does digital health look like in a pandemic? How can we ensure people have access to the health services and information they need? Register to join us via Zoom on Thursday 11th June at 11am to discuss digital exclusion and health inequalities. We were joined by digital inclusion consultant Bob Gann, and Equality & Health Inequalities Advisor for NHSx, Shabira Papain.

Watch the recording of our Digital inclusion and health inequalities session

Bob Gann is a consultant in digital health, specialising in digital inclusion and digital health inequalities. In England he has worked with NHS England, NHS Digital and Public Health England. Bob was programme director for the NHS Widening Digital Participation programme and strategy director for the NHS website www.nhs.uk. He is Visiting Professor in health informatics at Plymouth University.

Shabira Papain is Equality & Health Inequalities Advisor for NHSx, and a trustee of the Maternal Mental Health Alliance. Working to tackle health inequalities, Shabira has advised local authorities, health systems, government bodies, service commissioners and charities on how to build representative public engagement, with a focus on pragmatism and impact.

4th June: Privacy, security, and safeguarding (online discussion)

On Thursday 4th June at 11am we discussed how we can help people to understand and learn about online privacy and security. Watch a video recording of the privacy, security and safeguarding session below. We also explored the safeguarding arrangements needed when providing remote digital skills support.

28th May: The 2020 Consumer Digital Index (online discussion)

Alexander Caceres from Lloyds Bank’s Responsible Transformation team joined us to provide an introduction to the 2020 Consumer Digital Index (CDI). We offered some reflections on how we at Citizens Online have used data from previous editions of the CDI to help organisations understand digital exclusion. The session also includes discussion of digital exclusion and helping people with low or no digital skills during the pandemic.


21st May: Global Accessibility Awareness Day (online discussion)

As part of Global Accessibility Awareness day, we ran a 1 hour introduction to digital accessibility. This video covers 15 tips and some key resources to make sure your digital services do not exclude disabled people.


14th May: People with English as an additional language (online discussion)

Register to access Zoom details for our session on supporting people with English as an additional language to improve their digital skills during the pandemic


12th May: Remote Control – digital help in a time of social distancing (online discussion)

We presented at Local Gov Camp on Tuesday 12th May on the topic of how to provide digital skills support in a time of social distancing. Watch the video below, and learn more via the Local Gov Camp website.


11th May: Mapping Coronavirus Risk (online discussion)

We presented at Local Gov Camp from 3.15-4pm on Monday 11th May on the topic of mapping coronavirus and digital exclusion risk. A recording is below, further details about the conference can be found on the Local Gov Camp website.


7th May: Local authorities (online discussion)

A video of our session on how local authorities are supporting people with digital skills during the pandemic has been uploaded to our YouTube Channel, and is embedded below.


30th April: Remote digital skills support and accessibility basics with AbilityNet (online discussion)

On Thursday 30th April we discussed how we can support Digital Champions to enable them to help others, including those of us who are most at risk from Covid-19. We were joined by Chris Grant from AbilityNet. Watch a video recording of the 45 minute session below or on our YouTube Channel:

Established in 1998, AbilityNet’s mission is a digital world accessible to all. Their free services empower disabled and older people by enabling them to adapt technology to their specific needs.

Chris Grant from AbilityNet talked about:

  • Their My Computer My Way resource and online Factsheets
  • Digital accessibility – and how to change accessibility settings
  • What they are doing during the pandemic, with a network of over 300 DBS-checked volunteers providing remote support with adapting technology to meet specific needs

The Questions and Answers, and pointers to resources are included in the video recording.


23rd April: Supporting people with digital skills during the pandemic – with Digital Unite (online discussion)

You can watch a video of our session with Digital Unite on our YouTube channel or below:


16th April: Remote digital skills support – with Diversity and Ability (online discussion)

You can watch a video recording of the remote digital skills session – including the Q&A – below or at the link.

Diversity and Ability (www.diversityandability.com) also have a further video on Using Zoom to communicate, collaborate, teach, and support, and a huge list of resources, reviews and guides, all for free on their site.


9th April: How can I support people’s digital skills during the pandemic?

Our first session in this series was held on the 9th April – but sadly we did not record it. We have now covered the content again in the other sessions, however.

How can I support people's digital skills during the pandemic? Zoom meeting for Digital Champions - Thursday 9th April 11am

About Citizens Online and our current series of online sessions

At Citizens Online, we help organisations ensure the switch to online doesn’t exclude people. We’re a digital inclusion charity with 20 years experience.

We know that people who are most at risk for Covid-19 are also most likely to be digitally excluded: people who are older and/or disabled people are less likely to be online, they are also less likely to have devices to access the internet, and they are also more likely to have low digital skills or no digital capability at all.

But we’ve also seen a huge number of support initiatives emerge.
And we know that Digital Champions who were working in libraries and other support locations are no longer able to – but are probably desperate to put their skills and experience to good use at this time.

Please join us via Zoom on Thursdays at 11am to discuss how we can best support people to improve their digital skills so they can access essential services and stay connected with friends and family during the pandemic.