Our policies

Here are our policy statements on accessibility, data privacy, and tracking and cookies.

Accessibility policy statement

Accessibility is at the heart of what we do at Citizens Online. We are in the business of removing the barriers to the digital world for everyone.
This site is designed with accessibility for all as a guiding principle. This means:

  • It runs on WordPress, one of the most accessible-by-default website systems
  • We chose a theme (Aaron) that was stated to be “accessibility-ready” and responsive
  • We have carefully considered the structure of the site and how users can navigate it most easily
  • We have thought carefully about how the information on each page is structured and labelled
  • We have aimed to use language and design that is clear and cognitively accessible, while being appropriate to our intended audiences
  • We have used paragraphs of reasonable length, and line length (measure), font size, and paragraph spacing that are designed to be within common readability guidelines
  • We have checked our colour combinations for visibility and contrast ratios, bearing in mind various impairments that our visitors may have
  • We aim to adhere to standards and best practice for technical accessibility eg alternative text for all illustrative (as opposed to decorative) images and charts, meaningful link text, keyboard-accessible navigation, and logical page structures
  • All parts of site should be as fully accessible to mobile device browsers and computers with smaller screens as they are to those with larger screens
  • The site text should display fully, and site navigation should function fully, when using a text-only browser or when JavaScript is turned off

Our policy is that:

  1. Our website should not present barriers to access and use for anyone visiting the site, whether using assistive technologies, a devices with a less common screen size, or via slower connections;
  2. We will respond to all comments or complaints about the accessibility of our website(s), and where issues are identified we will try to put things right as soon as possible.

If you have any questions or problems relating to the accessibility of this website, please email our web technician Francis Barton loading... or use the form on the contact us page, and we will respond.

Data privacy policy statement

Data: What we collect

Citizens Online collects personal data through the forms on this site. The data we collect is only what the user provides to us: usually their name and email address plus the content of the message. We cannot, and do not, collect any other personal data about site users. The data is stored safely within our secure contact database, and is never shared outside our organisation, unless with the specific prior consent of the person concerned.

We also maintain:

  • a subscriber list for our MailChimp newsletters, hosted securely with MailChimp,
  • lists of people who have attended our webinars and online workshops, hosted securely with Eventbrite
  • a contacts database for each digital inclusion project we work on, where relevant individuals and organisations have provided their information to us directly.

Reasons for collecting data

The reason we collect and store this information is to respond fully to user requests and enquiries, and in order to keep in touch with people about our work.

How long we keep data

If we have received personal information from or about you — for example you have completed the contact form on our website, you have emailed us, or you have given us your details as part of receiving digital support or a loan device from us — we will retain your information for a period of time while we are in communication with you, for the purposes of that communication and of any digital support we may provide to or through you. From the date communication or support between you and us ceases, we will delete your personal information within a maximum of one year, or sooner if you specifically contact us to request this.

If you have signed up to our newsletter or webinars contacts list, your personal information will remain on that list until you either unsubscribe directly, or ask us to remove you.

Your right to access or delete the data we hold about you

You have the right to know what data we hold about you. You also have the right to ask us to delete the data we hold about you. To ask us to tell you what data we hold about you, or to delete the data we hold about you, please contact Laura Simpson by email loading... or via the form on our Contact page.

User tracking and web cookies policy statement

We use Google Analytics to gather anonymous data about visitors to this site. We use this data to help us see how well the site is working and to indicate areas where the site can be improved. Google Analytics works by setting web cookies within your web browser, which helps it track your movement though our site, for example which pages you visit, which links you click and how long you appear to spend on each page. None of this data contains anything specifically about you or traceable to you as an individual. You can learn about web cookies in general. You have the right to block the setting of cookies by this site.
You may also be interested in being able to monitor or block tracking technologies everywhere you visit online. One way to do this is to install a recommended add-on for your browser such as Ghostery.

Other policies

We also have internal organisational policies relating to equality, ecological impact, and our standards of ethical practice. Summary statements of these policies are not yet available on this website.

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