Citizens Online has worked across the United Kingdom in all four nations, including deep-rural areas like the Scottish Highlands and Islands, Gwynedd in Wales, and Northern Ireland.

Our work is varied, but focused on digital and social inclusion. We produce research, develop partnerships, evaluate projects, deliver training in digital leadership and inclusion and consult, advise and write strategies for organisations going through digital transformation.

An array of 33 logos representing partners and clients that we've worked with
We have always worked in partnership

Recent clients include:

  • Local authorities: Brighton & Hove, Medway, Brent, Barking and Dagenham, Ealing, Havering, Kensington & Chelsea, Lambeth, Dorset, North Yorkshire, Surrey, Epping Forest, East Hampshire, Ashfield, Charnwood, Harrogate, Gwynedd
  • Housing Associations: Torus, L&Q Housing, Clarion Futures, Hyde Housing, Orbit, Golding Homes, Town & Country Housing (Peabody Group)
  • Health: Public Health England, Centre for Ageing Better, Maximus/Remploy, NHS South East London CCG
  • Business: Hyperoptic, Conduent (Highways England), Triodos Bank
  • Government: DCMS

Our Case Studies

One Digital / National Lottery Community Fund

From 2015-2020, Citizens Online was involved in the One Digital programme to improve basic digital skills across the UK. Other delivery partners are Age UK, Clarion Housing Group, Digital Unite, and SCVO (with AbilityNet also taking part in Phase 1 of the project). The programme funded our Switch approach to tacking digital exclusion across the UK.

Logos of the members of the One Digital collaboration
Proud to be part of One Digital


The One Digital consortium, which we were part of, won the Digital Skills Award at the Connected Britain Awards 2019 in June.

Citizens Online won the 2015 Digital Leaders Award for “Best Digital Inclusion Product or Service” for our Switch suite of products.

Emily Harper and CEO John Fisher accepting the Digital Leaders award in 2015.
Emily Harper and our former CEO John Fisher accepting the Digital Leaders award in 2015.

We have won other awards, such as:

  • Amaze 2015 for our accessibility campaign Fix the Web
  • Spring Online 2014 for our project in Nairn
  • Business in the Community: Responsible Business Award 2013 – our partner BT won this for the Gwynedd Get IT Together project that we delivered

Our previous work

The map below allows you to explore the places we have worked across the UK. Zoom in and pan around, then click on an icon for more information. You can also download a pdf version of our work.

What now?

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