Projects and Portfolio

Core Projects and Partners

Citizens Online has worked in over 50 communities, predominantly through projects lasting three years, delivered through a long-standing and prolific partnership with BT (“Get IT Together” being the most recent programme).

Citizens Online has worked with a variety of partners such as Local Authorities, Housing Associations, Job Centre Plus, regional health organisations (e.g. Clinical Commissioning Groups, regional economic organisations), businesses, and third sector organisations including those providing advice, guidance and training.

One Digital / The Big Lottery Fund

Since 2015, Citizens Online has been involved in the One Digital programme to improve basic digital skills across the UK. The programme has involved developing work for a test–and–learn pilot, funded by The Big Lottery Fund, followed by delivery and evaluation of our Digital Resilience model in four project areas (Brighton & Hove, Gwynedd, the Highlands, and Plymouth) in 2016. We are continuing to support activity in Brighton & Hove and Gwynedd, where our resilience model is bearing fruit.

5 people holding up a signs that combine to make the One Digital logo

The One Digital programme is delivered by a partnership comprising Age UK, Clarion Housing Group, Digital Unite, and SCVO (with AbilityNet also taking part in Phase 1 of the project). The programme is ongoing, and Citizens Online are implementing our ‘Switch’ model in 20 local authority areas — with Big Lottery funding matched by contributions from local government — from 2018–20.

We have already recruited over 300 Digital Champions and assisted over 6,000 people with basic digital skills. Local ‘signposting sites’ direct people to internet access and digital skills support and training in their area.

Awards

Citizens Online won the 2015 Digital Leaders Award for “Best Digital Inclusion Product or Service” for our Switch suite of products.

Emily Harper and CEO John Fisher accepting the Digital Leaders award in 2015.

We have won other awards, such as:

  • Amaze 2015 for our accessibility campaign Fix the Web
  • Spring Online 2014 for our project in Nairn
  • Business in the Community: Responsible Business Award 2013 – our partner BT won this for the Gwynedd Get IT Together project that we delivered

Our previous work

The Google map below allows you to explore the places we have worked in across the UK. Click on an icon for more information. You can also download a pdf version of our Portfolio.

Legend:

Purple CircleOngoing projects
Square on yellow circleProjects completed in 2017
Star on orange circleProjects completed in 2016
@ symbol on red circleProjects completed in 2015
Diamond on Light blue circleProjects completed before 2015
X on dark blue circleProjects completed before 2010
curved lines on black circleProjects completed before 2005

Citizens Online projects Table

Rather than explore our projects on the Map, you can browse by Project Title, Partner, End Date and Area below in this table.
ProjectPartnerDescription of workEnd dateArea
Digital Gwynedd / Gwynedd Get IT TogetherGwynedd CouncilDigital inclusion coordination across Gwynedd from community development to systemic (Switch) approaches.OngoingGwynedd Council
Digital Brighton and HoveBrighton & Hove City CouncilDigital inclusion coordination and delivery across B&H taking a Switch approach.OngoingBrighton & Hove City Council
Northern Ireland Digital AssistBT Ireland / NI DirectResearch report exploring people at risk of digital exclusion, existing digital inclusion work, and the state of public sector digital transformation across Northern Ireland outside Belfast.2017Northern Ireland
The Digital HookMenter MônProduction of a research report exploring people at risk of digital exclusion, existing digital inclusion work, and the policy / partner landscape of public sector digital transformation across the Isle of Anglesey.2017Anglesey County Council
Digital Highland / Get IT Together Highlands and IslandsThe Highland CouncilDigital inclusion coordination across The Highlands from community development to systemic (Switch) approaches.2016The Highland Council
Digital Plymouth and Get IT Together PlymouthPlymouth City Council / BTDigital inclusion coordination across Plymouth from community development to systemic (Switch) approaches.2016Plymouth City Council
Digital Inclusion in rural CarmarthenshireWest Wales European CentreResearch report exploring people at risk of digital exclusion, existing digital inclusion work, and the state of public sector digital transformation across Carmarthenshire.2015Carmarthenshire
Evaluation of a digital champions approachHyde HousingIndependent research to support evaluation of a digital champion aproach.2015
Digital participation mapping workshopNorth Hertfordshire HomesStakeholder workshop to landscape digital particpationPre-2015North Hertfordshire
Workshop on digital inclusion strategiesStaffordshire Rural HomesStakeholder workshop to assist in development of digital inclusion strategiesPre-2015Staffordshire
Delivery of digital inclusion sessionsSanctuary HousingDigital inclusion delivery in specific housing projects.Pre-2015
Monitoring work on a digital inclusion programmeDevon County CouncilWork with COSMIC to evaluate a digital inclusion programme across devon.Pre-2015Devon County Council
Workshop on welfare reform agenda, Support to develop a digital inclusion strategyParagon HousingStakeholder workshop to assist in development of digital inclusion strategies.Pre-2015
digital inclusion strategy developmentNorwich City CouncilResearch and stakeholder workshops to assist in development of digital inclusion strategies.Pre-2015Norwich City Council
DI volunteering pilotViridian HousingManaging and supporting a digital inclusion volunteering pilot.Pre-2015
Get IT Together OrkneyBTCoordination of and community development approaches to digital inclusion.Pre-2015Scotland
Get IT Together LeedsBTCoordination of and community development approaches to digital inclusion.Pre-2015Yorkshire
Get IT Together NairnBTCoordination of and community development approaches to digital inclusion.Pre-2015Scotland
Get IT Together Caithness and SutherlandBTCoordination of and community development approaches to digital inclusion.Pre-2015Scotland
Get Caerphilly OnlineBTCoordination of and community development approaches to digital inclusion.Pre-2015Caerphilly County Borough
Get IT Together BristolBTCoordination of and community development approaches to digital inclusion.Pre-2015Bristol City Council
Get IT Together KirkleesBTCoordination of and community development approaches to digital inclusion.Pre-2015Kirklees Council
Get IT Together CornwallBTCoordination of and community development approaches to digital inclusion.Pre-2015Cornwall
Get IT Together RCT (Rhondda, Cynon, Taff)BTCoordination of and community development approaches to digital inclusion.Pre-2015South Wales
Get IT Together in a Housing associationBTCoordination of and community development approaches to digital inclusion, in partnership with Glasgow Housing Association.Pre-2015Glasgow
Get IT Together Rural NIBTCoordination of and community development approaches to digital inclusion.Pre-2016Northern Ireland
Digital Inclusion strategies for a Housing AssociationGlasgow Housing Association (GHA)Consultancy on Digital Inclusion strategies for a Housing Association, report and meetings.Pre-2015Scotland
Support for bid developmentMK CouncilSupport to develop bid to EC for inclusive e-Government EU partnership.Pre-2010Milton Keynes
Keeping IT in the familyDigital Birmingham/BectaChildren as digital skills educators, using informal comic based toolkit.Pre-2010Birmingham
Digital strategy consultancy workSwindon Borough CouncilInsight into digital inclusion agendas and approaches.Pre-2010Swindon Borough Council
Cost recovery in Laptop Loan SchemeGreater Cambridge PartnershipDeveloping sustainable cost recovery approaches for the Investing in Communities? Laptop Loan Scheme.Pre-2010Greater Cambridge
Bid review workNorfolk County CouncilNorfolk digital challenge bid, an inclusion and voluntary sector review.Pre-2010Norfolk County Council
Use of the Internet by socially excluded groups in LondonGLA, BT, LC, LDA, IECRCLondon Internet Issues and Initiatives, examination of the impact on and use of the Internet by socially excluded groups in London.Pre-2010London
EverybodyOnline AudleyBTCoordination of and community development approaches to digital inclusion.Pre-2010Staffordshire
EverybodyOnline BettwsBTCoordination of and community development approaches to digital inclusion.Pre-2010South Wales
EverybodyOnline Clydach Vale, South WalesBTCoordination of and community development approaches to digital inclusion.Pre-2010South Wales
EverybodyOnline CroydonBTCoordination of and community development approaches to digital inclusion.Pre-2010Surrey
EverybodyOnline EdinburghBTCoordination of and community development approaches to digital inclusion in Gorgy Dalry Edinburgh.Pre-2011Scotland
EverybodyOnline GlasgowBTCoordination of and community development approaches to digital inclusion, focussed on people affected by homelessness.Pre-2010Scotland
EverybodyOnline RhylBTCoordination of and community development approaches to digital inclusion.Pre-2010North Wales
EverybodyOnline WalkerBTCoordination of and community development approaches to digital inclusion.Pre-2010Newcastle Upon Tyne
EverybodyOnline LiverpoolBTCoordination of and community development approaches to digital inclusion.Pre-2010Liverpool
EverybodyOnline NewlynBTCoordination of and community development approaches to digital inclusion.Pre-2010Cornwall
EverybodyOnline rural HampshireBTCoordination of and community development approaches to digital inclusion, focussed on village halls and parish councils.Pre-2010Hampshire
EverybodyOnline Derry/LondonderryBTCoordination of and community development approaches to digital inclusion, focus on social inclusion.Pre-2010Northern Ireland
EverybodyOnline EnnisBTCoordination of and community development approaches to digital inclusion, focus on social inclusion.Pre-2010Northern Ireland
EverybodyOnline Northern Ireland thematicBTCoordination of and community development approaches to digital inclusion, focussed on older people in care.Pre-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - older peopleBTCoordination of and community development approaches to digital inclusion, focussed on older people at home.Pre-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - learning disabilitiesBTCoordination of and community development approaches to digital inclusion, focussed on people with learning disabilities.Pre-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - physical disabilitiesBTCoordination of and community development approaches to digital inclusion, focussed on people with physical disabilities.Pre-2010Northern Ireland
EverybodyOnline St Stephen, CornwallBTCoordination of and community development approaches to digital inclusion.Pre-2010Cornwall
EverybodyOnline Broad GreenBTCoordination of and community development approaches to digital inclusion.Pre-2010Liverpool
Communities@One concept bidWelsh AssemblyAssisting the creation of a program to help 27 rural and disadvantaged communities use ICT.Pre-2010Wales
Review of Welfare ReformBTOverview of welfare reform agenda, issues and impacts.Pre-2015London
What next for BT?s Connected Society?BTReview of a community invesment programme run by BT.Pre-2015London
Supporting Digital by Default AgendaDCJCPSupporting Devon and Cornwall Job Centre Plus with the wider implications of the Digital by Default Agenda.Pre-2015Devon and Cornwall
Workshop on welfare reform agendaParagon HousingWorkshop on welfare reform agenda, understanding implications of digital inclusion agenda.Pre-2015London
EU e-inclusion awardsEuropean ComissionEC e-inclusion awards, 2012.Pre-2015Brussels
Consultancy on commercial housing association productBTDelivery and consultancy support on a commercial offering for housing associations.Pre-2015London
Consultancy to develop a DI CSR strategyBTSupport to develop a community investment strategy focussed on digital inclusion.Pre-2010London
Focus group deliverye-Learning FoundationFocus group interviews on Virgin Media free broadband offering.Pre-2010Ascot
Pan UK Advisor workCabinet OfficeDigital Inclusion Advisor work for local authorities, via the "RIEP".Pre-2010London
Inclusive e-GovernmentDC10plusInclusive e-Government research, the EC context.Pre-2010Norwich
Procurement supportWelsh GovernmentProcurement support for pan Wales Communities2.0 programme.Pre-2010Cardiff
EU e-inclusion awardsEuropean Commission DG Information SocietyEU e-inclusion initiative support- pan European awards scheme and communications work with Key20 Media.Pre-2010Brussels
Digital Exclusion profilingDCLGDigital Exclusion Profiling of Vulnerable groups- to assess the role of ICT in overcoming disadvantage, with NATCEN.Pre-2010London
FE sector mappingBECTAA mapping and recommendation study of key strategic Partners in the FE and Skills sector and their influence on e-maturity and embedding ICT, with MRM Solutions and MirandaNet.Pre-2010Warwick
ICT and Young PeopleBECTAInvestigating the potential of ICT to raise the attainment and aspirations of disadvantaged and disaffected young people, with LSE and e-Learning Foundation.Pre-2010Warwick
Inclusion Through InnovationCabinet OfficeInclusion Through Innovation, using technology to address exclusion, support to report development.Pre-2010London
Everybody OnlineMicrosoftEverybody Online Hub, to disseminate and communicate digital inclusion thinking and activity throughout the social inclusion sector.Pre-2010Reading
Customer centric service deliveryIDeAAccessible Access Channels, highly interactive workshops to create dialogue on customer centric service delivery.Pre-2005London
Home Computer InitiativeGLA / London ConnectsHome Computer Initiative tender management (tax exemptions for purchase of ICT for home use).Pre-2005London
Consultancy support for pan Wales programmeWelsh GovernmentCommunities@One concept bid: using ICT in 27 rural and disadvantaged communities.Pre-2005Cardiff
Exclusion and e-GovernmentIDEAExclusion and e-Government, in partnership with IECRC, survey review of local delivery of online services and digital inclusion.Pre-2005London
Marketing brainstorm workshopIntelIntel EU marketing group brainstorm and interactive workshop, looking at the ageing population as a market opportunity for product and market development.Pre-2005Swindon
Digital Equality reviewCOL / BITCDigital Equality, in house review of activity on the digital inclusion agenda.Pre-2005London
Review of Community ConnectionsBTCommunity Connections (award scheme) in depth review of the free computer scheme involving substantial qualitative & qualitative? research - 2003 and 2005.Pre-2005London
London Internet issuesGLA, BT, LC, LDA, IECRCLondon Internet Issues and Initiatives, examination of the impact on and use of the Internet by socially excluded groups in London.Pre-2005London
Digital divide in a world CityGLA, LDA, LC, IECRCDigital Divide in a World City, review and recommendations for research and strategy development for London.Pre-2005London
Corporate Social ResponsibilityMicrosoftCorporate Social Responsibility in the IT Sector with IECRC: publication.Pre-2005Reading
Online ChildrenLSE & IPPROnline Freedom & Safety for Children: publicationPre-2005London
Democracy OnlineIPPRRealising Democracy Online: publication.Pre-2005London
Innovation in the Community AwardsAOLAwards to celebrate innovative uses of ICT in communities.Pre-2005London
Digital Heroes AwardsTalk TalkAnnual awards to celebrate those championing the community use of ICT, in partnership with the Mirror newspaper.Pre-2015London
Community Learning AwardsMicrosoftAwards to celebrate those teaching ICT in communities.Pre-2010Reading

What now?

Find out more about what we do, sign up for our free digital inclusion newsletter (see form below), or discover what our Switch programme has to offer your organisation.