Digital transformation can be challenging for organisations.

You’re designing brilliant online services – but how can you ensure that everyone can access them and has the skills to use them? Switch is our answer: a whole system approach to digital inclusion, based on our years of delivery experience and research.

And we have National Lottery Community Fund funding to help build a digital inclusion project where you are! See below for more information.

Special Offer!

Digital transformation resources + bespoke workshop for your council or organisation, from £2,500.

Until 30th September 2019 only, Citizens Online in partnership with Digital Unite are offering your organisation: a tailored package of digital inclusion resources, a bespoke digital leadership workshop, and ongoing access to online training and support via the Digital Champions Network, from £2,500 + VAT.

This package is supported by funding from the National Lottery Community Fund and the price on offer is subsidised.

With more of your services being accessed online, it’s vital that nobody is left behind. That means creating a digital culture in your council or organisation, embedding digital inclusion, and ensuring your frontline staff have the skills and support they need.

For a limited time, Citizens Online in partnership with Digital Unite are offering your council or organisation: a tailored package of digital inclusion resources, a bespoke digital leadership workshop, and ongoing access to online training and support via the Digital Champions Network, from £2,500 + VAT.

The workshop content will be tailored to your local area and your organisation’s aims and objectives – you can select the focus to suit your needs:

  • The Digital Leader – How to be a leader in a digital age and create a digital culture in your organisation
  • The Digital Switch  How to embed digital inclusion into your transformation programme so that nobody is left behind
  • The Digital Dialogue – How to embed digital inclusion practice for your staff and customers using a Digital Champion approach

Our joint offer is a brilliant way to enhance and embed digital skills support for your staff, to the benefit of your customers and service users. But this offer is only available until 30 September 2019 so contact us right now to find out more. Let’s talk!

The problem of digital exclusion

We know that there are pockets of digital exclusion everywhere; the problem is systemic, and no organisation can address it alone. Switch is our tried and tested sustainable solution that will help you improve digital access and skills across your community by:

  • pinpointing where digitally excluded people live in your area, using detailed data and mapping tools
  • analysing your local digital inclusion assets, and locating the gaps in provision
  • assessing your organisation’s capability to deliver a digitally-inclusive service, and how stakeholders in your area can work together more effectively to tackle digital exclusion
  • being the launchpad for a local, cross-sector digital inclusion network with a joint action plan
  • supporting you to implement a Digital Champions programme, including free access to the Digital Champions Network

Switch: a flexible approach

We know that organisations are at very different stages of digital transformation, so we’ve made Switch flexible. There are many elements that can be tailored to your needs in a bespoke digital inclusion package.

Switch… in depth

There are three main phases to our Switch approach: Switch Readiness, Switch Resources and Switch Resilience.

Switch brings people together to tackle the issues. We usually find that many agencies in an area offer digital skills support but sometimes don’t know about each other’s services, duplicate effort or miss opportunities for collaborating and improving services. Our approach yields better results through an improved evidence base and promoting shared understanding between organisations.

Community Fund logo

Switch is currently match funded by the National Lottery Community Fund up to 50%, significantly reducing the costs of a project to your organisation.

A project usually takes four to six months to complete. The lead partner is usually a local authority, clinical commissioning group or housing association. We’re equally happy to work with a consortium of partners who may work together on joint aims.

Get in touch now to find out more – you can simply use the form below.