Switch

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Digital transformation can be challenging for organisations.

In this digital age, how do you ensure your customers aren’t left behind? How do you improve quality of service, empower and up-skill staff, and ensure that communities can benefit from digital delivery… as well as saving money?

Switch is the answer! It’s our flagship digital inclusion offer, based on our years of delivery experience and research. This is a flexible approach that can help your journey, wherever you are right now.

Our Big Lottery Fund offer: 20 subsidised projects

Our match funded offer is outlined here (pdf). With 50% match funding from the Big Lottery Fund, this is an affordable way to develop your partnership and your evidence–based, digital inclusion action plan. Book a free introductory briefing with us using the contact form below.

National Lottery Funded logos

Switch is…

Switch is a programme of evidence gathering, action planning and partnership development. There are three phases:

  • Switch Readiness – to baseline evidence of the current issue in your community and assess the landscape of opportunities and gaps. Switch Readiness will help you engage partners and develop a joint strategy and action plan.
  • Switch Resources – to align service transformation and online help. Switch Resources helps with customer journey changes, staff training and the development and deployment of Digital Champions.
  • Switch Resilience – to develop partnership, find additional resources and measure impact. Switch Resilience is about developing trust and understanding between partners so that wider needs are met through the process of digital inclusion, enabling further resources to be deployed.

Read our White Paper A Systemic Approach to Digital Skills (pdf) to find out why we champion this award-winning approach.

Talk to us about Switch

We offer a free, bespoke introduction for colleagues, partners and potential partners. We explore your current understanding of the issues and opportunities for digital inclusion. Citizens Online will share some initial findings on the scale of the issue in your locality and help participants to share their views and needs.

You will leave with an understanding of the potential for a partnership approach. This can help provide consistent support across your community, a grasp of the processes that can underpin a good digital inclusion strategy, and how to demonstrate measurable impact.

If you are already some way in your digital inclusion journey, we can talk about useful next steps you might take on your path to a resilient solution.