Client feedback

Read valuable feedback from our clients

Surrey County Council

It is the second time we have worked with the team at Citizens Online and it is always a pleasure. They are a great team who truly understand the challenges Councils, organisations and businesses face around Digital Inclusion. The team are incredibly motivated and work so seamless with internal staff. They are passionate, skilled and incredibly knowledgeable. Outputs are always so impactful and insightful demonstrating the collaboration that has been enabled through the work. The team also work so hard to handover work to ensure it can be as successful and valuable as possible.
Joanne Blount, Head of Strategy and Engagement IT & Digital

Dorset Council
Having Citizens Online looking over our shoulder for a year gave them an in-depth understanding of what we do in Dorset’s Routes to inclusion programme. They led stakeholder meetings which brought people together and engaged them effectively in the issues of digital inclusion. The maps provided us with insight into particular client groups and locations we needed to focus on. The final report gave us confidence and energy to push ahead with existing and new initiatives, reach more people and make more of a difference.
Penny Sydall, Communications Team Leader – Superfast Dorset
Limina Immersive

It was great working with Citizens Online. The team are incredibly passionate about digital inclusion, and this shines through in the work that they do and their professionalism. They have an unparalleled level of experience in this space and I would recommend working with them as a delivery partner.
Catherine Allen, CEO

Rural Action Derbyshire
We have found working with Citizens Online to be a very constructive and rewarding experience. Their friendly, collaborative approach enabled our digital inclusion project to benefit from the organisation’s extensive knowledge and skills. The Citizens Online team are clearly passionate and committed to tackling digital exclusion, and their involvement in the early stages of our project no doubt added to the interest and enthusiasm local partners had in the establishment of a digital inclusion network in Derbyshire. Local digital inclusion projects and partners have benefited from Citizens Online’s involvement at network meetings, the sharing of Digital Inclusion Risk Maps, and the Digital Support Referral Map (which is hosted on the Rural Action Derbyshire website).
Joanne Peck, Rural Action Derbyshire
Ealing Council

Ealing Council’s work with Citizen’s Online had really shaped the way we are approaching digital exclusion within the borough. As the result of our work together, we now have a team of digital champions based in our communities who are trained and ready to support our residents. Citizen’s Online helped us to understand where we need to focus our reserve and we now have a whole programme of work going forward.
Louisa McDonald, Ealing Council

Cheshire East Council
In Cheshire East, we were updating our digital inclusion strategy and refreshing our approach to digital champions to support people to get online. Through Citizens Online and their One Digital partner, Digital Unite, we have had training delivered to key staff and volunteer digital champions. The Library Service has taken over responsibility for the Digital Champions, but working closely with the community and voluntary service and the Council’s Connected Communities team, to extend the range of buildings that people can access to be supported to get online. Through this more joined up approach we are confident that we will be better placed to reduce levels of digital exclusion within the borough.
Guy Kilminster, Cheshire East Council
Brighton & Hove City Council

We knew that even in our digitally well connected city, many people still struggled with the internet. Citizens Online helped us develop a strategy, a partnership and an army of trained Digital Champions now active in helping our residents with basic digital skills. Citizens Online have also helped establish and support a large partnership of local organisations who are engaged in digital inclusion activity now in a more coordinated and collaborative way.
Sally McMahon, Brighton & Hove City Council

Gwynedd Council
Citizens Online used their Baseline Evaluation process to help us find where our real digital inclusion issues were in the county. This made all the difference in our being able to target help to where it was needed. We’ve used the process to inform and help deliver our Tackling Poverty Action Plan.
Dylan Griffiths, Gwynedd Council
Mentor Môn

We appointed Citizens Online to undertake a benchmark study on digital inclusion on Anglesey. The commission involved collating specific information on the locality, holding two public workshops with organisational partners and providing a final report to accompany the data collated and the input from those attending the workshops. Citizens Online were at all stages of the process highly professional and extremely approachable. They oversaw an interactive and informative series of workshops with a combination of relevant expertise and good people skills. We have every confidence that they have delivered an excellent report and would not hesitate to work with them again in the future.

Neil Johnstone, Project Manager, Mentor Môn

Town & Country Housing, Kent
The consultation events provided by Citizen’s Online were first class, they tailored the sessions to suit the audience and I learnt so much in such a short space of time, which was down to how the information was presented in a fun and engaging way.
It was a real pleasure to work with the team, they could not have been friendlier, more personable or more professional if they tried.
Stuart Ilsley, Head of Service Transformation, Town & Country Housing, Kent
War Widows’ Association of Great Britain

Our War Widows InTouch Project (WWit) provided members over the age of 65 with an iPad and training. Citizens Online had volunteer digital champions in some of the areas we struggled to reach and they have been a fantastic support to the project and our members. I wouldn’t hesitate in working with them on any similar projects in the future.

Helen Raw, WWit Project Manager, War Widows’ Association of Great Britain