We can provide support with digital skills from one of our trained Digital Champions. We offer a freephone Digital Skills Helpline for people who need help to get started.

Our Free Digital Support Helpline 0808 196 5883

Do you (or does someone you know) need help to get started using technology or want to build your confidence to do more online?

If so please call 0808 196 5883 and leave a message. One of our team of trained digital champions will call you back and offer friendly, patient support over the phone.

rting learners to use a laptop
Bryan supporting learners to use a laptop

Citizens Online’s in-person support

We provide Digital Champion support and help with access to data and devices in certain areas. Read more about our projects in Brighton and Hove and Gwynedd.

Contact us to find out more about how we can support a Digital Champions programme in your area or organisation.

Find local digital support

There is a lot of digital support taking place across the country. We have collected the information below about websites which compile local digital support.  


North West

North East

Yorkshire and Humber

East Midlands

East of England


South East

South West

Rest of the UK

Northern Ireland



National support

The following links cover nationwide digital support:

  • Ability Net, ‘My Computer, My Way’ – how to guides on using your device 
  • Age UK – look for your area to see what digital support your local branch offers 
  • Digital Unite – technology guides on a range of topics 
  • Good Things Foundation – map of digital inclusion hubs 

If you know of a signposting site you think should be added, please contact us here.

Recent posts for ‘Help for people’

Citizens Online and AbilityNet logos

Citizens Online and Ability Net are merging

On 1 July 2024 Citizens Online and AbilityNet charities will merge, joining forces to support more...
Citizens Online Impact Report 2023-2024

Our Impact Report 2023-2024

We’re delighted to publish the Citizens Online Impact Report for our work in 2023/ 2024...
84 year old Mr Jones, using a tablet

It’s never too late to start using technology!

Citizens Online runs weekly drop in sessions in Bala, Gwynedd, to offer residents personalised support...
The UN Sustainability Goals

UN Global Sustainable Development Goals: How Citizens Online contributes – Part 2 

Reflecting on United Nations Day, we are discussing why digital inclusion is important to the...
Image from citizens online with the title 'END DIGITAL POVERTY DAY" with logos from Digital Poverty Alliance and Citizens Online. The text reads 'Citizens Online are working to end digital poverty by: helping people, supporting organisations, and sector and cross-sector collaboration"

End Digital Poverty Day: How Citizens Online are working to end digital poverty 

September 12th is End Digital Poverty Day, read on to find out why it’s important...

All posts for ‘Help for individuals’