Help for people - Citizens Online

We can provide support with digital skills from one of our trained Digital Champions. We offer a freephone Digital Skills Helpline for people who need help to get started.

Our Free Digital Support Helpline 0808 196 5883

Do you (or does someone you know) need help to get started using technology or want to build your confidence to do more online?

If so please call 0808 196 5883 and leave a message. One of our team of trained digital champions will call you back and offer friendly, patient support over the phone.

Bryan supporting learners to use a laptop

Citizens Online’s in-person support

We provide Digital Champion support and help with access to data and devices in certain areas. Read more about our projects in Brighton and Hove and Gwynedd.

Find local digital support

There is a lot of digital support taking place across the country. We have collected the information below about websites which compile local digital support.

England

North West

North East

Yorkshire and Humber

Leeds support
Yorkshire and Humber – interactive map

East Midlands

Derbyshire support – interactive map

East of England

Cambridgeshire support
Essex support
Norfolk support – digital skills and support
Norfolk support – health and digital inclusion

London

London wide support

South East

South West

Rest of the UK

Northern Ireland

Digital hubs – NI libraries
Digital support – interactive map

Scotland

Digital support – interactive map

Wales

Digital support – interactive map

National support

The following links cover nationwide digital support:

Ability Net, ‘My Computer, My Way’ – how to guides on using your device
Age UK – look for your area to see what digital support your local branch offers
Digital Unite – technology guides on a range of topics
Good Things Foundation – map of digital inclusion hubs

If you know of a signposting site you think should be added, please contact us here.