Support for organisations - Citizens Online

Since 2000, Citizens Online has developed a wealth of experience in digital and social inclusion, digital skills, leadership and transformation. We care about the digital world and the experiences people have within it – we are here to help make them positive.

To implement successful digital transformation, inclusion and accessibility must sit at the heart of your strategy. We know organisations are under pressure to do more for less and increasing digital transactions is a proven way to improve customer satisfaction, as well as save money. Citizens Online consultants can help to ensure that your clients, residents and service users are supported to participate in the digital age, leading to increased take-up of your digital services. Increasing digital inclusion will also help people to; improve health and wellbeing, live independently for longer, access better jobs, save money, and improve education and life-long learning.

Our services

We provide a wide range of services and consultancy. Including:

Delivering digital champion projects. Resulting in positive outcomes and an outstanding social return on investment
Digital inclusion strategy
Research to evidence how digital exclusion may impact your local area, residents and uptake of digital services or new technologies
Digital inclusion network development
Digital Maturity Assessments
Monitoring and Evaluation frameworks
Digital champion training
Assisted digital strategy and support
Consultancy to improve digital product design
Social value as part of tenders