A digital champion helps a learner to use a laptop

At Citizens Online, our vision is an inclusive society where everyone can benefit from being online. We have been working to improve digital inclusion and make digital transformation more inclusive, since the year 2000. We work to reduce the digital divide by helping organisations and communities ensure the switch to online services doesn’t exclude people.

Our work covers three areas:

1. Help for people to develop digital skills and access devices and data. We manage local projects, building digital inclusion networks, bringing organisations together to share best practice. We train digital champions and run a UK freephone helpline that anyone can call to get support.

2. Support for organisations undergoing or planning digital transformation. Citizens Online can help your organisation to implement change and improve your digital services. Making them more inclusive and accessible, preventing further exclusion for the most vulnerable and increasing digital transactions. We propose sustainable solutions, by embedding digital inclusion into everyday practice.

3. Research to understand more about digital exclusion, and encourage innovative, sustainable solutions. We publish the research to benefit the digital inclusion sector. We are led by the lived experience of the people we support and our user panel.

We have shared learning from digital inclusion research and digital champion approaches as part of the One Digital consortium. This was a five year long collaboration with Age UK, Scottish Voluntary Councils Organisation, Clarion Housing and Digital Unite. We work closely with Digital Inclusion sector partners in the UK, and are part of the DCMS Digital Skills Working Group and the Digital Poverty Alliance.

You can find out more about our current projects in Brighton and Hove and Digital Gwynedd/ Gwynedd Ddigidol, or read about our previous work.

Get in touch to find out more about how we can help.