About digital inclusion and exclusion

Digital inclusion is about ensuring the benefits of the internet and digital technologies are available to everyone.

Digitally-excluded people can lack skills, confidence and motivation, along with having limited or no access to equipment and connectivity. This can create additional layers of social exclusion and exacerbate social and economic problems. Getting online is usually life-enhancing and it can be life-changing!

Data on digital exclusion in the UK

It’s estimated that 9% of UK adults have either never used the internet, or last used it over 3 months ago. That’s 4.8 million people (Office for National Statistics, 2019).

a young man with tattoos helps an older man with a digital tablet

Digital inclusion isn’t only about whether people can access the internet: it’s also about their ability to use it. 22% of UK adults, or 11.9m people, do not have the Essential Digital Skills needed for day-to-day life. (Lloyds Consumer Digital Index 2019)

For more statistics, see the gov.uk Digital Inclusion Dashboard.

Interpreting the data

Digital inclusion statistics are useful for developing strategies. We can help you understand national statistics and what the data say about the risk of digital exclusion in your local area. As there are a variety of data sources that can sometimes appear contradictory: contact us.

We have a broad understanding of the many issues surrounding digital inclusion, and in-depth analysis of how this issue should be tackled and how progress can be measured:

The vital importance of partnership

The best way to help digitally-excluded people is to provide one to one support with trusted digital champions. People need a “hook”, like a hobby or specific need to get started on their digital journey. At the moment, because of Covid-19 restrictions, we’re supporting digital excluded people remotely over the phone.

The larger issue that holds back digital inclusion is the resourcing of this support. In an era of cuts and squeezed budgets, how can sufficient resources be found to tackle such a complex issue? The answer is through partnership and collaboration.

Partnership is an essential foundation for digital inclusion strategies. No organisation can solve this issue alone. A successful digital inclusion strategy and action plan will be based on:

  • Knowing what current partners are already doing and what they have to offer
  • Ensuring that the specific needs of individual partners are understood and met
  • Finding a way to work together to resource provision and plug any gaps.

Citizens Online has worked with a variety of partners such as Local Authorities, Housing Associations, Job Centre Plus, regional health organisations (e.g. Clinical Commissioning Groups, regional economic organisations), businesses, and third sector organisations to build local digital inclusion partnerships.

Contact us

To find out how we can help you tackle digital exclusion in your area, please get in touch with us.