Digital By Default, Lonely By Design

Here’s an opinion — the Digital by Default agenda is contributing to a loneliness crisis in the UK, and digital inclusion is not the remedy for loneliness that I would love it to be.

The often-stated reasons to become Digital By Default are that services can be delivered more efficiently online and cost less to run, acknowledging also that more and more customers now demand an online service — it’s what people want.

But cheaper transactions come at a social cost. They may be more efficient for a service to deliver, but are they good for our very human need for connection? Continue Reading Digital By Default, Lonely By Design