At the start of the pandemic, we knew there were many people at severe disadvantage in terms of accessing essential goods, services, job opportunities and financial support. We wanted to research the impact of the pandemic with regard to internet use among people in their 50s and 60s in particular. Continue Reading New research: Helping digitally excluded people in their 50s and 60s during the pandemic
Join us on Thursday July 8th for a one-hour webinar launching research we’ve conducted with the Centre for Ageing Better into the impact of the pandemic on internet use by people aged 50-70 and the digital support organisations have provided. Digital Skills to Connect Research launch webinar, Thursday July 8th, 10.30am Book your space Before… Continue Reading Webinar: launching our research on digital support for older adults during the pandemic
UPDATE 18th January 2021: This post discusses two surveys which have now closed (with 550 total responses) – but read on for more information on the research and for contact details if you would like to share your experiences. The Covid-19 pandemic has presented a huge variety of challenges. The restrictions and guidance introduced to… Continue Reading Help us research the impact of the pandemic on digital support for people aged 50-70
We’re really excited to launch our research report into digital exclusion in population screening programmes in England. We were asked by Public Health England to undertake an in depth assessment of changes to the way the service is likely to communicate in future. PHE have plans to move away from printed information leaflets and increasingly directing the public towards information online: web pages, downloadable PDFs, animations and videos. Continue Reading Citizens Online launches research into Digital Exclusion in population screening programmes
Understand community needs in the Coronavirus pandemic. Find surgeries with lower levels of digital engagement, and/or higher numbers of older people. Continue Reading Citizens Online launches digital exclusion GP surgery map
Each year, in April, we ask all the DCs working with our projects to complete a simple form during one particular week, noting down the number of people they have helped and what kinds of activity or skill they helped with. This process captures extra detail that is not usually collected by the DCs. Continue Reading Estimating our digital inclusion impact: Al-Khwarizmi style
Of course numbers are useful. We use them to measure the scale of an issue like digital exclusion, and to evidence the impact we make. But relying solely on the numbers can be very misleading.
When looking for value and success in a digital inclusion project, we believe it’s much more than a numbers game. Continue Reading The Ben Stokes approach to digital inclusion
We examined the latest data from the Oxford Internet Institute, that helps deepen our understanding of the complex issues with online privacy and safety. Continue Reading Privacy and safety online: stepping forward
Universal Credit is the hot potato; the unruly party guest that won’t leave and no one knows how to handle without a scene. Here’s why we’re worried. Continue Reading Universal Credit — Digital Inclusion’s Unruly Party Guest
Here’s an opinion — the Digital by Default agenda is contributing to a loneliness crisis in the UK, and digital inclusion is not the remedy for loneliness that I would love it to be.
The often-stated reasons to become Digital By Default are that services can be delivered more efficiently online and cost less to run, acknowledging also that more and more customers now demand an online service — it’s what people want.
But cheaper transactions come at a social cost. They may be more efficient for a service to deliver, but are they good for our very human need for connection? Continue Reading Digital By Default, Lonely By Design