County council joins forces with charity Citizens Online to tackle digital exclusion

A digital champion supports an older person to use their tablet device.

Around 133,000 people in Surrey can’t communicate, access content, complete a transaction, solve a problem or remain safe online, according to the Office for National Statistics.
To combat this, Citizens Online has teamed up with Surrey County Council to support residents lacking digital skills. Continue Reading County council joins forces with charity Citizens Online to tackle digital exclusion

Research and more support to build Dorset’s basic digital skills

Mike Watson helps Mary Witt get online at Dorchester library

Citizens Online is rolling out its award winning Switch approach to understand digital inclusion in Dorset better and make sure sufficient support is available to those who need it.
Cllr Andrew Parry, Dorset County Council’s cabinet member for skills, said: “The Routes to Inclusion programme has already achieved much; now we want to reach even more of our residents and enable them to get the best from the digital connectivity that is now available across Dorset.” Continue Reading Research and more support to build Dorset’s basic digital skills

New digital inclusion partnership in Kent!

A man standing at the front a room full of people, gesturing with both arms. He is stood in front of a presentation slide titled "Activity highlights: Communications and outreach"

We’re working with a consortium of housing providers across Kent, to enable residents to use the internet and develop their digital skills.

The consortium includes Town & Country Housing Group, Orbit, West Kent Housing Association and Golding Homes. The work is being part-funded by the Big Lottery Fund as part of a programme of work called One Digital.

The overall aim of the new partnership is to improve tenants’ basic digital skills, and their confidence to access online opportunities and services. Almost half of those who are digitally excluded live in social housing. Continue Reading New digital inclusion partnership in Kent!

Digital Brighton and Hove

Four people smiling in front of banner with visible text "more online"

Launched in 2015, Digital Brighton & Hove is one of our flagship projects and a great example of our Switch approach in practice.

The project provides innovative solutions and services for digitally excluded people, and work to support staff and volunteers in other organisations with their digital transformation journeys. Continue Reading Digital Brighton and Hove

Digital Gwynedd

Photo of 11 men and 5 women of various ages in suits in front of Digital Gwynedd banner reading "explore more online"

Citizens Online has been working in Gwynedd since 2011. Digital Gwynedd has developed significantly over this time and today our hugely successful project and the value of the work has been recognised by both Gwynedd Council, who have provided match funding and an award nomination and runner up prize in the WCVA 2018 Third Sector Awards.

Digital Gwynedd is one of our flagship projects, and really shows what our Switch model can achieve. Continue Reading Digital Gwynedd

Our Partnerships with Local Authorities

photo of a laptop on a table showing the word 'inclusion'

The pressure to save money is acute for Local Authorities. Citizens Online has extensive experience in developing localised, cross‐sector partnerships to ensure sustainable digital inclusion provision. Our experience suggests that digital inclusion needs to be embedded into service provision.

Local Authorities have much to gain from a joined‐up, partnership‐based approach to digitally‐enabled citizens. Continue Reading Our Partnerships with Local Authorities