Ealing Council’s work with Citizens Online has really shaped the way we are approaching digital exclusion within the borough. As a result of our work together, we now have a team of Digital Champions based in our communities who are trained and ready to support our residents. Citizens Online helped us to understand where we need to focus our resources, and we now have a whole programme of work going forward.

It was great working with Citizens Online. The team are incredibly passionate about digital inclusion, and this shines through in the work that they do and their professionalism. They have an unparalleled level of experience in this space and I would recommend working with them as a delivery partner.

We knew that even in our digitally well connected city, many people still struggled with the internet. Citizens Online helped us develop a strategy, a partnership and an army of trained Digital Champions now active in helping our residents with basic digital skills. Citizens Online has also helped establish and support a large partnership of local organisations who are engaged in digital inclusion activity now in a more co-ordinated and collaborative way.

The consultation events provided by Citizens Online were first class, they tailored the sessions to suit the audience and I learnt so much in such a short space of time, which was down to how the information was presented in a fun and engaging way.
It was a real pleasure to work with the team, they could not have been friendlier, more personable or more professional.

Citizens Online provided a well-researched and rounded report on digital inclusion in Dorset which has been our blueprint to attract funding and support from decision-makers and to guide our project work ever since. It has been an invaluable resource in demonstrating what best practice looks like and the next steps Dorset should take in its journey to be more digitally inclusive.

We were updating our digital inclusion strategy and refreshing our approach to digital champions to support people to get online. Citizens Online have supported this by delivering training to key staff and volunteer digital champions.

The Library Service has taken over responsibility for the Digital Champions, working closely with the community and voluntary service. Through this more joined-up approach we are confident we can reduce levels of digital exclusion within the borough.

We appointed CO to undertake a benchmark study on digital inclusion on Anglesey. The commission involved collating specific information on the locality, holding two public workshops with organisational partners and providing a final report to accompany the data collated and the input from those attending the workshops.

Citizens Online were at all stages of the process highly professional and extremely approachable. They oversaw an interactive and informative series of workshops with a combination of relevant expertise and good people skills… We would not hesitate to work with them again in the future.

Citizens Online used their Baseline Evaluation process to help us find where our real digital inclusion issues were in the county. This made all the difference in our being able to target help to where it was needed. We’ve used the process to inform and help deliver our Tackling Poverty Action Plan