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Digital Champion Dan Richards helps a learner in Gwynedd
Digital Champion Dan Richards helps a learner in Gwynedd

Our current focus is our Switch offer — supporting digital inclusion partnerships in 20 areas. Through Switch, we are helping organisations to ensure no-one is excluded during digital service transformation.

Contact us to find out more.

This work is funded in part by the National Lottery Community Fund, through Citizens Online’s participation in the One Digital programme. We contribute to the One Digital Community of Practice, a process of collective learning that is producing resources including a toolkit for organisations looking to start digital inclusion projects.


Digital Brighton & Hove

We’re proud of our successful “deep-dive” digital inclusion project in Brighton & Hove, and the impact we’ve had across the city since 2016.

Josie and Sylvie smiling at the camera

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Citizens Online has been at the heart of many transformative digital inclusion projects since 2000. This selection of videos shows the digital inclusion story in action, and gives a flavour of some of the work we have supported.
Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table
Digital Champions

Dedicated Digital Champions provide digital skills support, training and leadership where it is most needed.

A man standing at the front a room full of people, gesturing with both arms. He is stood in front of a presentation slide titled "Activity highlights: Communications and outreach"
Our expertise

Since 2000, we have worked on over 50 digital inclusion projects across the UK. We’re proud of our award-winning approach.


Latest news

Citizens Online Calls for Free Internet For All in the UK

People of all ages may experience digital inequality, but older people are more likely to be in this group. They are also at higher risk of being affected by the Coronavirus and being additionally socially isolated. This means they are more likely to be cut off from essential support without skills, confidence and access to…

Citizens Advice and digital inclusion

Citizens Advice are often at the heart of a local digital inclusion network, either as a delivery organisation with staff and volunteers helping out as Digital Champions, or as a strategic partner with deep insights into the local digital skills landscape.

Playing the Long Game

Over the past year we have been fortunate to work in the gentle rolling hills of idyllic Dorset, helping the county council roll out their digital inclusion work.
They asked us to build on some impressive groundwork, and give recommendations of how to improve.