Our current work

We’re here to help

Our Free Digital Support Helpline
 0808 196 5883

Do you (or someone you know) need help to get started using technology or want to build your confidence to do more online? If so please call 0808 196 5883 and leave a message. One of our team of trained digital champions will call you back and offer friendly, patient support over the phone.

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Citizens Online’s Partnership & Development Director Helen Dobson spoke to BBC Politics South East about our work supporting people without the internet during the Covid-19 pandemic. Helen explains how voluntary organisations can help people, with support from local and national government. (10 minute video, with captions)
Citizens Online has been at the heart of many transformative digital inclusion projects since 2000. This selection of videos showcases our attempt to apply our learning to the challenge of providing digital skills support during the pandemic.
Digital Champion Dan Richards helps a learner in Gwynedd
Digital Champion Dan Richards helps a learner in Gwynedd


Trained and ready to support our residents

Ealing Council’s work with Citizens Online has really shaped the way we are approaching digital exclusion within the borough. As a result of our work together, we now have a team of Digital Champions based in our communities who are trained and ready to support our residents. Citizens Online helped us to understand where we need to focus our resources, and we now have a whole programme of work going forward.

Ealing Borough Council

Incredibly passionate about digital inclusion

Catherine Allen of Limina Immersive, pictured with a VR headset

It was great working with Citizens Online. The team are incredibly passionate about digital inclusion, and this shines through in the work that they do and their professionalism. They have an unparalleled level of experience in this space and I would recommend working with them as a delivery partner.

Catherine Allen

Established and supported a local partnership

We knew that even in our digitally well connected city, many people still struggled with the internet. Citizens Online helped us develop a strategy, a partnership and an army of trained Digital Champions now active in helping our residents with basic digital skills. Citizens Online has also helped establish and support a large partnership of local organisations who are engaged in digital inclusion activity now in a more co-ordinated and collaborative way.

Sally McMahon, Head of Library Services

Friendly, personable and professional

Stuart Ilsley photo

The consultation events provided by Citizens Online were first class, they tailored the sessions to suit the audience and I learnt so much in such a short space of time, which was down to how the information was presented in a fun and engaging way.
It was a real pleasure to work with the team, they could not have been friendlier, more personable or more professional.

Stuart Ilsley

A blueprint to attract funding and support

Penny Syddall photo

Citizens Online provided a well-researched and rounded report on digital inclusion in Dorset which has been our blueprint to attract funding and support from decision-makers and to guide our project work ever since. It has been an invaluable resource in demonstrating what best practice looks like and the next steps Dorset should take in its journey to be more digitally inclusive.

Penny Syddall

Confident we can tackle digital exclusion

Guy Kilminster photo

We were updating our digital inclusion strategy and refreshing our approach to digital champions to support people to get online. Citizens Online have supported this by delivering training to key staff and volunteer digital champions.

The Library Service has taken over responsibility for the Digital Champions, working closely with the community and voluntary service. Through this more joined-up approach we are confident we can reduce levels of digital exclusion within the borough.

Guy Kilminster

Highly professional and extremely approachable

We appointed CO to undertake a benchmark study on digital inclusion on Anglesey. The commission involved collating specific information on the locality, holding two public workshops with organisational partners and providing a final report to accompany the data collated and the input from those attending the workshops.

Citizens Online were at all stages of the process highly professional and extremely approachable. They oversaw an interactive and informative series of workshops with a combination of relevant expertise and good people skills… We would not hesitate to work with them again in the future.

Neil Johnstone, Project Manager

Tackling poverty in rural Gwynedd

Dylan Griffiths smiling

Citizens Online used their Baseline Evaluation process to help us find where our real digital inclusion issues were in the county. This made all the difference in our being able to target help to where it was needed. We’ve used the process to inform and help deliver our Tackling Poverty Action Plan

Dylan Griffiths, Economic Development Programmes Manager

Latest news

Digital inclusion in banking: A partnership approach

As we all move towards a more digital, connected future, it is crucial that anyone who wants to use the internet can feel confident using digital devices and staying safe online. Managing money online is a key area where people often need support. Providing digital inclusion support in banking can help people access vital services…

Digital Brighton & Hove

We’re proud of our successful “deep-dive” digital inclusion project in Brighton & Hove, and the impact we’ve had across the city since 2016.

Josie and Sylvie smiling at the camera

Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table
Digital Champions

Dedicated Digital Champions provide digital skills support, training and leadership where it is most needed.

A man standing at the front a room full of people, gesturing with both arms. He is stood in front of a presentation slide titled "Activity highlights: Communications and outreach"
Our expertise

Since 2000, we have worked on over 50 digital inclusion projects across the UK. We’re proud of our award-winning approach.