Sign up to Switch

Digital Champion Dan Richards helps a learner in Gwynedd
Digital Champion Dan Richards helps a learner in Gwynedd

Our current focus is our Switch offer — supporting digital inclusion partnerships in 20 areas. Through Switch, we are helping organisations to ensure no-one is excluded during digital service transformation.

Contact us to find out more.

This work is funded in part by the National Lottery Community Fund, through Citizens Online’s participation in the One Digital programme. We contribute to the One Digital Community of Practice, a process of collective learning that is producing resources including a toolkit for organisations looking to start digital inclusion projects.

Digital Brighton & Hove

We’re proud of our successful “deep-dive” digital inclusion project in Brighton & Hove, and the impact we’ve had across the city since 2016.

Digital Brighton & Hove

Stay in touch

Subscribe to our occasional newsletter, with the latest on what we are up to in the world of digital inclusion and service transformation.

Citizens Online has been at the heart of many transformative digital inclusion projects since 2000. This selection of videos shows the digital inclusion story in action, and gives a flavour of some of the work we have supported.
Digital Champions
Digital Champions

Dedicated Digital Champions provide digital skills support, training and leadership where it is most needed.

Our expertise
Our expertise

Since 2000, we have worked on over 50 digital inclusion projects across the UK. We’re proud of our award-winning approach.

Latest news

Citizens Advice and digital inclusion

Citizens Advice are often at the heart of a local digital inclusion network, either as a delivery organisation with staff and volunteers helping out as Digital Champions, or as a strategic partner with deep insights into the local digital skills landscape.

Playing the Long Game

Over the past year we have been fortunate to work in the gentle rolling hills of idyllic Dorset, helping the county council roll out their digital inclusion work.
They asked us to build on some impressive groundwork, and give recommendations of how to improve.

Creating a more digitally confident Brighton & Hove — it’s happening, join the ride

We’ve come to realise that there are some significant needs across the social sector regarding how to change organisational approaches to digital.
A change that requires new approaches, new skills and a new culture — a journey of discovery which staff, volunteers, leaders, trustees and service users alike need to embark on together.