Our current work

We’re here to help

Our Free Digital Support Helpline
 0808 196 5883

Do you (or someone you know) need help to get started using technology or want to build your confidence to do more online? If so please call 0808 196 5883 and leave a message. One of our team of trained digital champions will call you back and offer friendly, patient support over the phone.

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Citizens Online’s Partnership & Development Director Helen Dobson spoke to BBC Politics South East about our work supporting people without the internet during the Covid-19 pandemic. Helen explains how voluntary organisations can help people, with support from local and national government. (10 minute video, with captions)
Citizens Online has been at the heart of many transformative digital inclusion projects since 2000. This selection of videos showcases our attempt to apply our learning to the challenge of providing digital skills support during the pandemic.
Digital Champion Dan Richards helps a learner in Gwynedd
Digital Champion Dan Richards helps a learner in Gwynedd


Established and supported a local partnership

We knew that even in our digitally well connected city, many people still struggled with the internet. Citizens Online helped us develop a strategy, a partnership and an army of trained Digital Champions now active in helping our residents with basic digital skills. Citizens Online has also helped establish and support a large partnership of local organisations who are engaged in digital inclusion activity now in a more co-ordinated and collaborative way.

Sally McMahon, Head of Library Services

Friendly, personable and professional

Stuart Ilsley photo

The consultation events provided by Citizens Online were first class, they tailored the sessions to suit the audience and I learnt so much in such a short space of time, which was down to how the information was presented in a fun and engaging way.
It was a real pleasure to work with the team, they could not have been friendlier, more personable or more professional.

Stuart Ilsley

Gave our project confidence and energy

Penny Syddall photo

Having Citizens Online looking over our shoulder for a year gave them an in-depth understanding of what we do in Dorset’s Routes to Inclusion programme. They led stakeholder meetings which brought people together and engaged them effectively in the issues of digital inclusion.

The maps provided us with insight into particular client groups and locations we needed to focus on. The final report gave us confidence and energy to push ahead with existing and new initiatives, reach more people and make more of a difference.

Penny Syddall

Confident we can tackle digital exclusion

Guy Kilminster photo

We were updating our digital inclusion strategy and refreshing our approach to digital champions to support people to get online. Citizens Online have supported this by delivering training to key staff and volunteer digital champions.

The Library Service has taken over responsibility for the Digital Champions, working closely with the community and voluntary service. Through this more joined-up approach we are confident we can reduce levels of digital exclusion within the borough.

Guy Kilminster

Highly professional and extremely approachable

We appointed CO to undertake a benchmark study on digital inclusion on Anglesey. The commission involved collating specific information on the locality, holding two public workshops with organisational partners and providing a final report to accompany the data collated and the input from those attending the workshops.

Citizens Online were at all stages of the process highly professional and extremely approachable. They oversaw an interactive and informative series of workshops with a combination of relevant expertise and good people skills… We would not hesitate to work with them again in the future.

Neil Johnstone, Project Manager

Tackling poverty in rural Gwynedd

Dylan Griffiths smiling

Citizens Online used their Baseline Evaluation process to help us find where our real digital inclusion issues were in the county. This made all the difference in our being able to target help to where it was needed. We’ve used the process to inform and help deliver our Tackling Poverty Action Plan

Dylan Griffiths, Economic Development Programmes Manager

Latest news

Helping North Yorkshire residents get online

Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, to support as many people as possible with digital skills and access to technology, and to create a local network of organisations working on digital inclusion.

Digital Brighton & Hove

We’re proud of our successful “deep-dive” digital inclusion project in Brighton & Hove, and the impact we’ve had across the city since 2016.

Josie and Sylvie smiling at the camera

Rachel Martin and an elderly woman laughing while facing each other over a tablet, at a cafe table
Digital Champions

Dedicated Digital Champions provide digital skills support, training and leadership where it is most needed.

A man standing at the front a room full of people, gesturing with both arms. He is stood in front of a presentation slide titled "Activity highlights: Communications and outreach"
Our expertise

Since 2000, we have worked on over 50 digital inclusion projects across the UK. We’re proud of our award-winning approach.