We knew that even in our digitally well connected city, many people still struggled with the internet. Citizens Online helped us develop a strategy, a partnership and an army of trained Digital Champions now active in helping our residents with basic digital skills. Citizens Online has also helped establish and support a large partnership of local organisations who are engaged in digital inclusion activity now in a more co-ordinated and collaborative way.

The consultation events provided by Citizens Online were first class, they tailored the sessions to suit the audience and I learnt so much in such a short space of time, which was down to how the information was presented in a fun and engaging way.
It was a real pleasure to work with the team, they could not have been friendlier, more personable or more professional.

Having Citizens Online looking over our shoulder for a year gave them an in-depth understanding of what we do in Dorset’s Routes to Inclusion programme. They led stakeholder meetings which brought people together and engaged them effectively in the issues of digital inclusion.

The maps provided us with insight into particular client groups and locations we needed to focus on. The final report gave us confidence and energy to push ahead with existing and new initiatives, reach more people and make more of a difference.

We were updating our digital inclusion strategy and refreshing our approach to digital champions to support people to get online. Citizens Online have supported this by delivering training to key staff and volunteer digital champions.

The Library Service has taken over responsibility for the Digital Champions, working closely with the community and voluntary service. Through this more joined-up approach we are confident we can reduce levels of digital exclusion within the borough.

We appointed CO to undertake a benchmark study on digital inclusion on Anglesey. The commission involved collating specific information on the locality, holding two public workshops with organisational partners and providing a final report to accompany the data collated and the input from those attending the workshops.

Citizens Online were at all stages of the process highly professional and extremely approachable. They oversaw an interactive and informative series of workshops with a combination of relevant expertise and good people skills… We would not hesitate to work with them again in the future.

Citizens Online used their Baseline Evaluation process to help us find where our real digital inclusion issues were in the county. This made all the difference in our being able to target help to where it was needed. We’ve used the process to inform and help deliver our Tackling Poverty Action Plan