Our current focus is our Switch offer — supporting digital inclusion partnerships in 20 areas. Through Switch, we are helping organisations to ensure no-one is excluded during digital service transformation.
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This work is funded in part by the National Lottery Community Fund, through Citizens Online’s participation in the One Digital programme. We contribute to the One Digital Community of Practice, a process of collective learning that is producing resources including a toolkit for organisations looking to start digital inclusion projects.
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Citizens Advice are often at the heart of a local digital inclusion network, either as a delivery organisation with staff and volunteers helping out as Digital Champions, or as a strategic partner with deep insights into the local digital skills landscape.
Over the past year we have been fortunate to work in the gentle rolling hills of idyllic Dorset, helping the county council roll out their digital inclusion work.
They asked us to build on some impressive groundwork, and give recommendations of how to improve.
We examined the latest data from the Oxford Internet Institute, that helps deepen our understanding of the complex issues with online privacy and safety.
We’ve come to realise that there are some significant needs across the social sector regarding how to change organisational approaches to digital.
A change that requires new approaches, new skills and a new culture — a journey of discovery which staff, volunteers, leaders, trustees and service users alike need to embark on together.