Current Projects

A smiling, seated female laptop user with smiling male standing close by

Our current work includes our Switch offer — supporting digital inclusion partnerships in 20 areas. We are helping organisations to ensure no-one is excluded during digital service transformation.

Our two longer-term, successful, “deep dive” Switch projects are: Digital Brighton & Hove and Digital Gwynedd.

This work is funded in part by the National Lottery Community Fund, through Citizens Online’s participation in the One Digital programme. We contribute to the One Digital Community of Practice, a process of collective learning that is producing resources including a toolkit for organisations looking to start digital inclusion projects.

Contact us to find out more.

Latest news

Giorgio reconnects with his brother online

Giorgio, a local resident from Evelyn Court, has been getting monthly one-to-one support at a digital gadget drop-in run by Digital Brighton & Hove. During these sessions, he has learnt how to use Facebook and YouTube, and shop online, as well as finding out about online safety.

Carwyn gets online, and back to work

Carwyn Jones recently attended one of the Digital Drop In Sessions in the Porthmadog area looking for support. During the drop-in sessions Carwyn was helped by Rachel Martin, a Digital Champion with the Digital Gwynedd scheme, to set-up a new email address, organise his online job searches and completing benefit applications. After attending the sessions for three weeks he secured a new job in a local shop.

Citizens Online has been at the heart of many transformative digital inclusion projects since 2000. This selection of videos shows the digital inclusion story in action, and gives a flavour of some of the work we have supported.


Citizens Online has Lottery funding for 20 Switch projects – building area-based digital inclusion partnerships. Talk to us to find out more about how we can help in your area.

Digital Champions
Digital Champions

Dedicated Digital Champions provide digital skills support and training where it is most needed.