Core Projects and Partners

Citizens Online has worked across the United Kingdom in all four nations, including deep-rural areas like the Scottish Highlands and Islands, Gwynedd in Wales, and Northern Ireland.

Our work is varied but focused on digital and social inclusion. We produce research, develop partnerships, evaluate projects, deliver training in digital leadership and inclusion and consult, advise and write strategies for organisations going through digital transformation. 

Our clients include local authorities at county, borough, district and unitary levels. Including: London boroughs, Bristol, Brighton & Hove, Surrey, Dorset, Harrogate, Epping Forest and Whitehill & Bordon Healthy New Town project. Government departments such as DCMS. Health sector, including Public Health England. Also Housing Associations: Hyde Housing, Orbit and Town & Country Housing (Peabody Group). 

An array of 33 logos representing partners and clients that we've worked with
We have always worked in partnership

One Digital / National Lottery Fund

Since 2015, Citizens Online has been involved in the One Digital programme to improve basic digital skills across the UK. Other delivery partners are Age UK, Clarion Housing Group, Digital Unite, and SCVO (with AbilityNet also taking part in Phase 1 of the project). The programme has funded our Switch approach to tacking digital exclusion across the UK.

Logos of the members of the One Digital collaboration
We are proud to be part of One Digital

The One Digital programme is delivered by a partnership comprising Age UK, Clarion Housing Group, Digital Unite, and SCVO (with AbilityNet also taking part in Phase 1 of the project). The programme is ongoing, and Citizens Online is implementing our “Switch” model in 20 local authority areas — with Big Lottery funding matched by contributions from local government — from 2018–20.

Awards

The One Digital consortium, which we are part of, won the Digital Skills Award at the Connected Britain Awards 2019 in June.

Citizens Online won the 2015 Digital Leaders Award for “Best Digital Inclusion Product or Service” for our Switch suite of products.

Emily Harper and CEO John Fisher accepting the Digital Leaders award in 2015.

We have won other awards, such as:

  • Amaze 2015 for our accessibility campaign Fix the Web
  • Spring Online 2014 for our project in Nairn
  • Business in the Community: Responsible Business Award 2013 – our partner BT won this for the Gwynedd Get IT Together project that we delivered

Our previous work

The Google map below allows you to explore the places we have worked across the UK. Click on an icon for more information. You can also download a pdf version of our work.

Legend – project completion date:

Purple Circle
Ongoing
Square on yellow circle
2017
Star on orange circle
2016
@ symbol on red circle
2015
Diamond on Light blue circle
2010- 2015
X on dark blue circle
2006- 2010
curved lines on black circle
pre- 2005




Citizens Online projects Table

Rather than explore our projects on the Map, you can browse by Project Title, Partner, End Date and Area below in this table.
ProjectPartnerDescription of workEnd dateCountry/Region
Digital Inclusion in Epping ForestEpping Forest District Council, EssexDigital inclusion baseline mapping and recommendations reportOngoingEast of England
Digital Leadership consultancyCambridge City CouncilConsultancy and workshopsOngoingEast of England
Digitisation of public health screening informationPublic Health EnglandEquality Impact Assessment on the digital exclusion risks of channel shift to digitalOngoingEngland
Digital Inclusion consultancyCheshire East councilOngoingNorth West England
Mapping digital skills and servicesWhitehill & Bordon Healthy New TownSupporting Whitehill & Bordon council to ensure that residents can make the most of being onlineOngoingSouth East England
Digital Brighton and HoveBrighton & Hove City CouncilDigital inclusion coordination and delivery across B&H taking a Switch approach.OngoingSouth East England
Digital Inclusion in HarrogateHarrogate Borough Council, North YorkshireDigital inclusion baseline mapping and recommendations reportOngoingYorkshire & The Humber
Digital inclusion in SurreySurrey County CouncilBaseline digital inclusion review and consultancy, with a focus on digital transformation at the council.2019South East England
Enhancing digital inclusion in DorsetDorset County Council / Routes to InclusionHelping enhance and assess the progress of digital inclusion in Dorset2019South West England
Digital Gwynedd / Gwynedd Get IT TogetherGwynedd CouncilDigital inclusion coordination across Gwynedd from community development to systemic (Switch) approaches.2019Wales
Digital Inclusion and Housing in KentTown & Country Housing (Tunbridge Wells). KentDigital Inclusion research and consultancy with housing providers as partners2018South East England
Digital Inclusion and Housing in KentGolding Homes (Maidstone), KentDigital Inclusion research and consultancy with housing providers as partners2018South East England
Digital Inclusion and Housing in KentOrbit Housing Group (Thanet), KentDigital Inclusion research and consultancy with housing providers as partners2018South East England
Northern Ireland Digital AssistBT Ireland / NI DirectResearch report exploring people at risk of digital exclusion, existing digital inclusion work, and the state of public sector digital transformation across Northern Ireland outside Belfast.2017Northern Ireland
The Digital HookMenter MônProduction of a research report exploring people at risk of digital exclusion, existing digital inclusion work, and the policy / partner landscape of public sector digital transformation across the Isle of Anglesey.2017Wales
Digital Highland / Get IT Together Highlands and IslandsThe Highland CouncilDigital inclusion coordination across The Highlands from community development to systemic (Switch) approaches.2016Scotland
Digital Plymouth and Get IT Together PlymouthPlymouth City Council / BTDigital inclusion coordination across Plymouth from community development to systemic (Switch) approaches.2016South West England
Evaluation of a digital champions approachHyde HousingIndependent research to support evaluation of a digital champion aproach.2015
Digital Inclusion in rural CarmarthenshireWest Wales European CentreResearch report exploring people at risk of digital exclusion, existing digital inclusion work, and the state of public sector digital transformation across Carmarthenshire.2015Wales
Get IT Together Rural NIBTCoordination of and community development approaches to digital inclusion.2010-2015Northern Ireland
Delivery of digital inclusion sessionsSanctuary HousingDigital inclusion delivery in specific housing projects.2010-2014
Workshop on welfare reform agenda, Support to develop a digital inclusion strategyParagon HousingStakeholder workshop to assist in development of digital inclusion strategies.2010-2014
DI volunteering pilotViridian HousingManaging and supporting a digital inclusion volunteering pilot.2010-2014
EU e-inclusion awardsEuropean ComissionEC e-inclusion awards, 2012.2010-2014Brussels
Digital participation mapping workshopNorth Hertfordshire HomesStakeholder workshop to landscape digital particpation2010-2014East of England
digital inclusion strategy developmentNorwich City CouncilResearch and stakeholder workshops to assist in development of digital inclusion strategies.2010-2014East of England
Review of Welfare ReformBTOverview of welfare reform agenda, issues and impacts.2010-2014London
What next for BT?s Connected Society?BTReview of a community invesment programme run by BT.2010-2014London
Workshop on welfare reform agendaParagon HousingWorkshop on welfare reform agenda, understanding implications of digital inclusion agenda.2010-2014London
Consultancy on commercial housing association productBTDelivery and consultancy support on a commercial offering for housing associations.2010-2014London
Digital Heroes AwardsTalk TalkAnnual awards to celebrate those championing the community use of ICT, in partnership with the Mirror newspaper.2010-2014London
Get IT Together OrkneyBTCoordination of and community development approaches to digital inclusion.2010-2014Scotland
Get IT Together NairnBTCoordination of and community development approaches to digital inclusion.2010-2014Scotland
Get IT Together Caithness and SutherlandBTCoordination of and community development approaches to digital inclusion.2010-2014Scotland
Get IT Together in a Housing associationBTCoordination of and community development approaches to digital inclusion, in partnership with Glasgow Housing Association.2010-2014Scotland
Digital Inclusion strategies for a Housing AssociationGlasgow Housing Association (GHA)Consultancy on Digital Inclusion strategies for a Housing Association, report and meetings.2010-2014Scotland
Monitoring work on a digital inclusion programmeDevon County CouncilWork with COSMIC to evaluate a digital inclusion programme across devon.2010-2014South West England
Get IT Together BristolBTCoordination of and community development approaches to digital inclusion.2010-2014South West England
Get IT Together CornwallBTCoordination of and community development approaches to digital inclusion.2010-2014South West England
Supporting Digital by Default AgendaDCJCP, Devon and CornwallSupporting Devon and Cornwall Job Centre Plus with the wider implications of the Digital by Default Agenda.2010-2014South West England
Get Caerphilly OnlineBTCoordination of and community development approaches to digital inclusion.2010-2014Wales
Get IT Together RCT (Rhondda, Cynon, Taff)BTCoordination of and community development approaches to digital inclusion.2010-2014Wales
Workshop on digital inclusion strategiesStaffordshire Rural HomesStakeholder workshop to assist in development of digital inclusion strategies2010-2014West Midlands
Get IT Together LeedsBTCoordination of and community development approaches to digital inclusion.2010-2014Yorkshire & The Humber
Get IT Together KirkleesBTCoordination of and community development approaches to digital inclusion.2010-2014Yorkshire & The Humber
EU e-inclusion awardsEuropean Commission DG Information SocietyEU e-inclusion initiative support- pan European awards scheme and communications work with Key20 Media.2006-2010Brussels
Support for bid developmentMK CouncilSupport to develop bid to EC for inclusive e-Government EU partnership.2006-2010East of England
Cost recovery in Laptop Loan SchemeGreater Cambridge PartnershipDeveloping sustainable cost recovery approaches for the Investing in Communities? Laptop Loan Scheme.2006-2010East of England
Bid review workNorfolk County CouncilNorfolk digital challenge bid, an inclusion and voluntary sector review.2006-2010East of England
Inclusive e-GovernmentDC10plusInclusive e-Government research, the EC context.2006-2010East of England
Use of the Internet by socially excluded groups in LondonGLA, BT, LC, LDA, IECRCLondon Internet Issues and Initiatives, examination of the impact on and use of the Internet by socially excluded groups in London.2006-2010London
Consultancy to develop a DI CSR strategyBTSupport to develop a community investment strategy focussed on digital inclusion.2006-2010London
Pan UK Advisor workCabinet OfficeDigital Inclusion Advisor work for local authorities, via the "RIEP".2006-2010London
Digital Exclusion profilingDCLGDigital Exclusion Profiling of Vulnerable groups- to assess the role of ICT in overcoming disadvantage, with NATCEN.2006-2010London
Inclusion Through InnovationCabinet OfficeInclusion Through Innovation, using technology to address exclusion, support to report development.2006-2010London
FE sector mappingBECTA, WarwickA mapping and recommendation study of key strategic Partners in the FE and Skills sector and their influence on e-maturity and embedding ICT, with MRM Solutions and MirandaNet.2006-2010National
ICT and Young PeopleBECTA, WarwickInvestigating the potential of ICT to raise the attainment and aspirations of disadvantaged and disaffected young people, with LSE and e-Learning Foundation.2006-2010National
Community Learning AwardsMicrosoftAwards to celebrate those teaching ICT in communities.2006-2010National
EverybodyOnline WalkerBTCoordination of and community development approaches to digital inclusion.2006-2010North East England
EverybodyOnline LiverpoolBTCoordination of and community development approaches to digital inclusion.2006-2010North West England
EverybodyOnline Broad GreenBTCoordination of and community development approaches to digital inclusion.2006-2010North West England
EverybodyOnline Derry/LondonderryBTCoordination of and community development approaches to digital inclusion, focus on social inclusion.2006-2010Northern Ireland
EverybodyOnline EnnisBTCoordination of and community development approaches to digital inclusion, focus on social inclusion.2006-2010Northern Ireland
EverybodyOnline Northern Ireland thematicBTCoordination of and community development approaches to digital inclusion, focussed on older people in care.2006-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - older peopleBTCoordination of and community development approaches to digital inclusion, focussed on older people at home.2006-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - learning disabilitiesBTCoordination of and community development approaches to digital inclusion, focussed on people with learning disabilities.2006-2010Northern Ireland
EverybodyOnline Northern Ireland thematic - physical disabilitiesBTCoordination of and community development approaches to digital inclusion, focussed on people with physical disabilities.2006-2010Northern Ireland
EverybodyOnline GlasgowBTCoordination of and community development approaches to digital inclusion, focussed on people affected by homelessness.2006-2010Scotland
EverybodyOnline EdinburghBTCoordination of and community development approaches to digital inclusion in Gorgy Dalry Edinburgh.2006-2010Scotland
EverybodyOnline CroydonBTCoordination of and community development approaches to digital inclusion.2006-2010South East England
EverybodyOnline rural HampshireBTCoordination of and community development approaches to digital inclusion, focussed on village halls and parish councils.2006-2010South East England
Focus group deliveryAscot - e-Learning FoundationFocus group interviews on Virgin Media free broadband offering.2006-2010South East England
Everybody OnlineMicrosoftEverybody Online Hub, to disseminate and communicate digital inclusion thinking and activity throughout the social inclusion sector.2006-2010South East England
Digital strategy consultancy workSwindon Borough CouncilInsight into digital inclusion agendas and approaches.2006-2010South West England
EverybodyOnline NewlynBTCoordination of and community development approaches to digital inclusion.2006-2010South West England
EverybodyOnline St Stephen, CornwallBTCoordination of and community development approaches to digital inclusion.2006-2010South West England
EverybodyOnline BettwsBTCoordination of and community development approaches to digital inclusion.2006-2010Wales
EverybodyOnline Clydach Vale, South WalesBTCoordination of and community development approaches to digital inclusion.2006-2010Wales
EverybodyOnline RhylBTCoordination of and community development approaches to digital inclusion.2006-2010Wales
Communities@One concept bidWelsh AssemblyAssisting the creation of a program to help 27 rural and disadvantaged communities use ICT.2006-2010Wales
Procurement supportWelsh Government, CardiffProcurement support for pan Wales Communities2.0 programme.2006-2010Wales
Keeping IT in the familyDigital Birmingham/BectaChildren as digital skills educators, using informal comic based toolkit.2006-2010West Midlands
EverybodyOnline AudleyBTCoordination of and community development approaches to digital inclusion.2006-2010West Midlands
Customer centric service deliveryIDeAAccessible Access Channels, highly interactive workshops to create dialogue on customer centric service delivery.2000-2005London
Home Computer InitiativeGLA / London ConnectsHome Computer Initiative tender management (tax exemptions for purchase of ICT for home use).2000-2005London
Exclusion and e-GovernmentIDEAExclusion and e-Government, in partnership with IECRC, survey review of local delivery of online services and digital inclusion.2000-2005London
Digital Equality reviewCOL / BITCDigital Equality, in house review of activity on the digital inclusion agenda.2000-2005London
Review of Community ConnectionsBTCommunity Connections (award scheme) in depth review of the free computer scheme involving substantial qualitative & qualitative? research - 2003 and 2005.2000-2005London
London Internet issuesGLA, BT, LC, LDA, IECRCLondon Internet Issues and Initiatives, examination of the impact on and use of the Internet by socially excluded groups in London.2000-2005London
Digital divide in a world CityGLA, LDA, LC, IECRCDigital Divide in a World City, review and recommendations for research and strategy development for London.2000-2005London
Online ChildrenLSE & IPPROnline Freedom & Safety for Children: publication2000-2005London
Democracy OnlineIPPRRealising Democracy Online: publication.2000-2005London
Innovation in the Community AwardsAOLAwards to celebrate innovative uses of ICT in communities.2000-2005London
Corporate Social ResponsibilityMicrosoft, ReadingCorporate Social Responsibility in the IT Sector with IECRC: publication.2000-2005South East England
Marketing brainstorm workshopIntelIntel EU marketing group brainstorm and interactive workshop, looking at the ageing population as a market opportunity for product and market development.2000-2005South West England
Consultancy support for pan Wales programmeWelsh Government, CardiffCommunities@One concept bid: using ICT in 27 rural and disadvantaged communities.2000-2005Wales

What now?

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