As we all move towards a more digital, connected future, it is crucial that anyone who wants to use the internet can feel confident using digital devices and staying safe online. Managing money online is a key area where people often need support. Providing digital inclusion support in banking can help people access vital services… Continue Reading Digital inclusion in banking: A partnership approach
A key part of Citizens Online’s work to promote digital inclusion in North Yorkshire is working in partnership with local organisations. The problem of digital exclusion is too big for one single organisation to tackle. Training ‘embedded’ digital champions who are already working within partner organisations in North Yorkshire enables them to offer digital skills… Continue Reading Working with North Yorkshire organisations to deliver digital skills support
We are helping North Yorkshire residents build digital skills and get access to technology, and supporting local organisations through partnership working and training. Continue Reading Digital Inclusion in North Yorkshire
Carole has been supporting learners in the London Borough of Ealing. She shares her story and the benefits of tailored support with digital skills. Continue Reading Tailored support with digital skills: Carole’s story
Sanjay lives in the Borough of Ealing with his family. He volunteered to help people in the Borough of Ealing gain digital skills during the Covid-19 pandemic. Continue Reading Help with digital skills: Sanjay goes above and beyond
Digital Champions offer tailored support to individuals to help them with digital skills, but they need support too. Citizens Online share some of the resources and support available to our Digital Champions. Continue Reading Digital Champions share and learn together
Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, to support as many people as possible with digital skills and access to technology, and to create a local network of organisations working on digital inclusion. Continue Reading Helping North Yorkshire residents get online
Anna Dolphin started work as a Digital Champion with the Digital Brighton & Hove project in August. She reflects on her first weeks in the role… Continue Reading Introducing Anna
As witnessed during the Covid-19 pandemic, the power of communities and networks is in being able to draw on trusted relationships, both at individual and organisational levels, to tackle common challenges together. The foundations we’ve put in place in Brighton & Hove over the past few years, and the relationships and mutual trust we’ve built over this period, have been vital in enabling us to quickly react to the pandemic.
When we embarked on a new stage of the Digital Brighton & Hove project last summer, little did we know that we would end up recruiting a new local project team to help deliver tablets to vulnerable people, be providing remote digital skills support for people via Zoom and supporting a growing local network of local organisations needing to rapidly shift their services online.
This was at least the aim until Covid-19 hit all of our lives and disrupted the plan. But with disruption also comes opportunities and focus – and if ever there was a time to draw on the range of skills, experience and knowhow from our engaged local network, Covid-19 lockdown was it! Continue Reading Covid-19 and digital inclusion: Digital Brighton & Hove’s response so far
We’re really excited to launch our research report into digital exclusion in population screening programmes in England. We were asked by Public Health England to undertake an in depth assessment of changes to the way the service is likely to communicate in future. PHE have plans to move away from printed information leaflets and increasingly directing the public towards information online: web pages, downloadable PDFs, animations and videos. Continue Reading Citizens Online launches research into Digital Exclusion in population screening programmes