Digital inclusion in banking: A partnership approach

As we all move towards a more digital, connected future, it is crucial that anyone who wants to use the internet can feel confident using digital devices and staying safe online. Managing money online is a key area where people often need support. Providing digital inclusion support in banking can help people access vital services… Continue Reading Digital inclusion in banking: A partnership approach

Working with North Yorkshire organisations to deliver digital skills support

A key part of Citizens Online’s work to promote digital inclusion in North Yorkshire is working in partnership with local organisations. The problem of digital exclusion is too big for one single organisation to tackle. Training ‘embedded’ digital champions who are already working within partner organisations in North Yorkshire enables them to offer digital skills… Continue Reading Working with North Yorkshire organisations to deliver digital skills support

Helping North Yorkshire residents get online

Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, to support as many people as possible with digital skills and access to technology, and to create a local network of organisations working on digital inclusion. Continue Reading Helping North Yorkshire residents get online

Covid-19 and digital inclusion: Digital Brighton & Hove’s response so far

As witnessed during the Covid-19 pandemic, the power of communities and networks is in being able to draw on trusted relationships, both at individual and organisational levels, to tackle common challenges together. The foundations we’ve put in place in Brighton & Hove over the past few years, and the relationships and mutual trust we’ve built over this period, have been vital in enabling us to quickly react to the pandemic.

When we embarked on a new stage of the Digital Brighton & Hove project last summer, little did we know that we would end up recruiting a new local project team to help deliver tablets to vulnerable people, be providing remote digital skills support for people via Zoom and supporting a growing local network of local organisations needing to rapidly shift their services online.

This was at least the aim until Covid-19 hit all of our lives and disrupted the plan. But with disruption also comes opportunities and focus – and if ever there was a time to draw on the range of skills, experience and knowhow from our engaged local network, Covid-19 lockdown was it! Continue Reading Covid-19 and digital inclusion: Digital Brighton & Hove’s response so far

Citizens Online launches research into Digital Exclusion in population screening programmes

We’re really excited to launch our research report into digital exclusion in population screening programmes in England. We were asked by Public Health England to undertake an in depth assessment of changes to the way the service is likely to communicate in future. PHE have plans to move away from printed information leaflets and increasingly directing the public towards information online: web pages, downloadable PDFs, animations and videos. Continue Reading Citizens Online launches research into Digital Exclusion in population screening programmes