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Digital Resilience

A sustainable collaborative approach to digital skills & services.

Citizens Online’s award winning approach to Digital Skills is being rolled out in four local authority areas – Brighton, Plymouth, Gwynedd and Highlands Council. The approach is based on our white ‘The case for a systemic approach to digital skills‘ which shows what we have learnt about what’s important for digital inclusion over  the past 15 years.

We have created our Digital Resilience Model which is designed to support the uptake of digital skills and services in each area by creating a sustainable and supportive partnership network.

Citizens Online is part of the One Digital consortium, being led by Digital Unite, a leading provider of digital skills learning, alongside AbilityNet, Affinity Sutton, Age UK, and the Scottish Council for Voluntary Organisations (SCVO). These diverse organisations are working closely together to provide bespoke training, share and improve practices and develop consistent ways of evaluating success.

The One Digital Consortium aims to recruit 1,400 digital champions who will help more than 9,500 people develop basic digital skills following £2 million investment of funding from the Big Lottery Fund.

Find out more about One Digital 

Our Projects

Rhondda Cynon Taf

Rhondda Cynon Taf

The key objectives are to support older people to go online who have never been online before. We are also supporting young people with employability skills.

More about Rhondda Cynon Taf >

About Citizens Online

Citizens Online is a national charity that was set up to tackle the issues of digital exclusion, to make sure that the Internet is available to everybody and to help individuals and communities understand and gain the benefits of being online.

We work in a number of ways, offering a powerful approach to digital inclusion that can be both sustainable and scalable.

More about Citizens Online >

Fix the Web

Fix the Web LogoPoor standards of web accessibility mean many disabled people are excluded from using big parts of the internet.

Fix the Web is offering a solution! Disabled people report problems in under a minute. Volunteers take these issues forward with website owners.

More about Fix The Web >

Case Studies

We have a number of Case Studies from the current Get IT Together programme.

Read more Case Studies >

Citizens Online on Video

Volunteer, Alastair discusses supporting the BIG club in Nairn.

See more Citizens Online videos >

Latest News

  • 1,400 DIGITAL CHAMPIONS TO BRING THE BENEFITS OF BEING ONLINE TO THOUSANDS

    1,400 DIGITAL CHAMPIONS TO BRING THE BENEFITS OF BEING ONLINE TO THOUSANDS

    A new initiative to create hundreds of ‘digital champions’ who will help more than 9,500 people develop basic digital skills is being launched following £2 million investment of funding from the Big Lottery Fund. The test-and-learn initiative aims to recruit more than 1,400 digital champions within disability, youth and support organisations who will engage with […]

  • Evaluation of Hyde’s Getting Online programme finds 80% of learners remain online

    Evaluation of Hyde’s Getting Online programme finds 80% of learners remain online

    An evaluation of Hyde’s Getting Online programme, published today, has found that over 80% of participants surveyed after training remain regular internet users. Citizens Online’s report showed that one-to-one home tutoring and support in the community provided by Digital Champions were well received by learners, with 98% and 81% respectively rating their training as good […]

  • Hotspots – news from our Highlands and Islands projects – June 2015

    Hotspots – news from our Highlands and Islands projects – June 2015

    Hotspots is a monthly publication keeping you up-to-date with all of the news from our Highlands projects. Please click here to view the report:HotSpots June 2015 newsletter

View other news >

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