Digital Resilience: transforming service delivery to realise benefits across your whole community

smiling lady sat at table and using laptopMany organisations can struggle to fully realise the benefits of digital transformation. The opportunities reach far beyond transactional cost reduction and internal efficiencies or even higher levels of engagement with people through digital channels.

The optimum position is a resilient system where communities are supported to self-serve through digital means, basic digital skills are improved and the social value of digital transformation is increased exponentially through higher levels of employability, digital literacy, maintaining independence, social inclusion, mental and physical wellbeing and financial capability.

Service providers can struggle overcome the barriers which prevent their most excluded communities to get online and engage, with sufficient skills to continue to self-serve.  We understand these barriers and have solutions to overcome them.

Citizens Online is an award winning social enterprise charity

Our award winning approach is called Digital Resilience, reflecting the fact that we all operate in an ever changing landscape that requires us to design in self-sustaining systems within any change programme. Building resilience whilst meeting goals, means responding appropriately to external changes as well as driving internal change. We provide an end to end, turnkey approach, working at the interface of online services and digital skills within your communities. This can be delivered as any or all of six core Digital Resilience elements focused on specific aspects of change. We can tailor make a bespoke programme to suit your needs. Our free workshop will help you benchmark your current position and decide what you need to do next.

Potential benefits through a partnership approach to digital inclusion and channel shift include:

  • Increased customer and staff satisfaction from improved quality of service.
  • Improved access to practical support including state benefits and relevant local services.
  • Cash savings through channel shift (moving face to face and phone transactions online)
  • Greater capacity to deliver support and improved resilience in funding through partnership working
  • Improved access to work, education and training opportunities; improved employability and social outcomes for individuals.
  • Improved confidence, digital skills and better quality of life for customers.

                           To book your free workshop, please contact us







Our Projects

Northern Ireland Digital Assist

Northern Ireland Digital Assist

Citizens Online is working with Northern Ireland Direct‘s Digital Inclusion Unit and BT to research and develop a plan to tackle digital exclusion within Northern Ireland. Data from the Office for National Statistics suggests that a lower proportion of the population were recent users of the internet in Northern Ireland than in any other UK […]

More about Northern Ireland Digital Assist >

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