137,000 people aged 16 or over in Kent (nearly 10% of the population) have never used the Internet, or last used it over three months ago. Citizens Online was appointed by a consortium of social housing providers in Kent to research digital inclusion challenges and report recommendation to address them.
During the research, Citizens Online engaged with over 50 organisations involved with digital inclusion work in the three focus areas. Continue Reading Citizens Online publish Digital Inclusion report on Kent Social Housing
Citizens Online is delighted to announce that its project, Digital Gwynedd, has supported the Welsh translation of an accredited training course to better help frontline staff in Wales support customers with digital skills.
The course, ‘Using your role to help customers get online’ explores how frontline members of staff can identify a person’s digital skill requirement, and then teaches light touch ways of engaging them in digital participation.
As a member of the Digital Champions Network, Digital Gwynedd facilitated the Welsh translation of the course with Digital Unite and with funding
from Digital Communities Wales and Gwynedd Council. Continue Reading New bilingual e-learning course helps people get online
This website and our social media accounts have been updated to reinforce our identity as digital inclusion experts, and to help us communicate more confidently about what we do and why we do it.
This blog post introduces the new site to the world, and explains some of the design and technical decisions we made. It has been quite a long process but now we are ready to launch! Continue Reading The Citizens Online website redesign