Category: Case studies

Social housing providers include Housing Associations, Registered Social Landlords and Local Authority Housing Teams and all need to consider the role of digital inclusion and skills (pdf) in the services they provide. Whilst almost half of those who are digitally excluded live in social housing, digital inclusion potentially gives tenants more choice and control and… Continue Reading Our Partnerships with Housing Providers

Local Authorities have a number of duties which intersect with digital inclusion and skills: Service delivery: This involves sharing information and transacting with citizens. The more citizens can self‐serve online, the greater the efficiency savings. Services can also be improved by effective, well‐designed online processes; Commissioning, and in some cases provisioning, of relevant services such… Continue Reading Our Partnerships with Local Authorities

Citizens Online has partnered with businesses since our early days, when Microsoft sponsored us to produce a report on Corporate Social Responsibility in the IT sector. We began a long‐standing partnership with BT in 2002 to tackle the growing inequalities around internet use. That partnership has led to in‐depth support for over 50 communities. Businesses can have an important role in promoting digital inclusion and skills. Continue Reading Our Partnerships with Businesses